read & unread email syncing issue (Ipad & outlook) RRS feed

  • Question

  • Hi

    We are using exchange 2013 CU8

    One user encounter after he read email in Ipad,his outlook still unread

    Please let us know the solution?

    Monday, January 18, 2016 2:54 AM


  • Hi,

    How does this user configure Exchange account in IPad? From outlook app for IPad or from default mail app? I prefer configuring from default mail app.

    Mark one message as read in OWA, then check from outlook and IPad. If the "read" information doesn't sync to IPad, I suggest to reconfigure exchange account.

    And does this issue occur on other users?

    Best Regards.

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    Tuesday, January 19, 2016 2:19 AM