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OWA showing 2 directories in IIS RRS feed

  • Question

  • Hi Everyone,

    We have recently tried install roll-up 8 but after owa high watermarks issue we had to roll back.

    Now we have 2 directories for OWA under IIS as 8.3.83.4 and 8.3.279.3.

    In Owa when user are clicking on new mail and then on options they are getting below error message.

    Message: 'onClsMOpt' is undefined
    Url: http://webmail.xxxx.com/owa/8.3.83.4/scripts/premium/fedtmsg.js
    Line: 15

    Also, when users are going to calendar options they are getting below error message.

    Exception type: System.Web.HttpCompileException
    Exception message: c:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\forms\premium\calendaroptions.aspx(55): error CS0117: 'Microsoft.Exchange.Clients.Strings.IDs' does not contain a definition for 'ShowSharedCalendarIn'

    Please help.

    Wednesday, October 17, 2012 10:21 AM

Answers

  • Well, I think you can either remove the CAS role, and reinstall it.  Or we can try to work out the changes made by UpdateOWA.ps1, and undo them.  It seems clear that UpdateOWA.ps1 has made changes to the IIS configuration so that OWA thinks you're at RU8, even after you removed it.

    Mobile OWA For Smartphone
    www.leederbyshire.com
    email a@t leederbyshire d.0.t c.0.m

    Monday, October 22, 2012 12:25 PM
  • Hi All,

    I resolved the issue. OWA was showing 2 directories because 2 directory was of Ru8 installation not uninstalled completly. Even reinstalling CAS could not have helped as i tried the same in testing.

    Eventually i again installed RU8 and found out that on the newly created v-dir.

    We had authentication issue where for old v-dir it was basic and intergrated on the new v-dir it was anonymous. After chaning the authentication issue got resolved. We did not have to restarted any service or server after changing the authentication mechanism.

    • Marked as answer by Nothing 123 Friday, March 15, 2013 3:02 PM
    Friday, March 15, 2013 3:02 PM

All replies

  • There's a handy table of version numbers here:

    http://eightwone.com/references/versions-builds-dates/

    which says that 8.3.279.3 is the version number for RU8 v1 (maybe v2 would work better)?  So, you at least have some remnants of RU8 left, even after you tried to remove it.  That sort of makes sense (from the POV of the error you are getting), because it sounds like you now have a mixture of OWA files on the server.  I think you're going to have to find a way of getting RU8 back on.


    Mobile OWA For Smartphone
    www.leederbyshire.com
    email a@t leederbyshire d.0.t c.0.m


    Wednesday, October 17, 2012 2:49 PM
  • Hi,

    I cannnot install RU 8 for sometime as i needed many approval. Please let mw know can i delete the directory  8.3.279.3 from IIS and reset IIS to resolve this issue.

    Thursday, October 18, 2012 1:11 AM
  • No, I wouldn't remove it yet - it looks like your OWA installation may still be using it.  Log into OWA, wait a few minutes, and then open your most recent IIS log file in Notepad.  Search for the string '8.3.279.3' in the entries generated by that login (note that the times are in UTC).  Do you find any?  If you're not sure, paste the relevant block of log entries here.


    Mobile OWA For Smartphone
    www.leederbyshire.com
    email a@t leederbyshire d.0.t c.0.m

    Thursday, October 18, 2012 7:20 AM
  • Don't remove the OWA virtual directly now.

    When saying "we had to roll back", does it mean you uninstall ru8 from Control Panel? If this is the case, I'd suggest you try again to reinstall ru8 to see if this works.

    Good luck.


    Fiona Liao

    TechNet Community Support

    Thursday, October 18, 2012 8:48 AM
    Moderator
  • Hi Lee,

    Thanks a lot for your support.

    I checked the IIS logs and from that i can see we are hitting on 8.3.279.3 as well as on 8.3.83.4 directories.

    Thursday, October 18, 2012 10:27 AM
  • So, if you deleted the 8.3.279.3 folder, things would probably be even worse.  It would be better to add RU8, and remove it (if you didn't want to keep it), but it sounds like that's not an option.  Do you have tape backups of your OWA folders?


    Mobile OWA For Smartphone
    www.leederbyshire.com
    email a@t leederbyshire d.0.t c.0.m

    Thursday, October 18, 2012 1:12 PM
  • Hi Lee,

    I dont have back-up of these folders. Any other option other than installing RU8. I can do it.

    I checked both the FOLDERS AND SIZE OF BOTH THE FOLDERS IS SAME.

    Friday, October 19, 2012 12:54 AM
  • Not every one encounter this issue when they install RU8. So it is still worth to try--remember make a backup this time.

    May be you can share the ExchangeSetupLog so that we can perform more research?


    Fiona Liao

    TechNet Community Support

    Friday, October 19, 2012 1:27 AM
    Moderator
  • Hi Fiona,

    Thank you for your reply.

    Below are the Update OWA logs.

    [00:35:31] ***********************************************
    [00:35:31] * UpdateOwa.ps1: 2012/09/01 00:35:31
    [00:35:32] Updating OWA on server CAS Server
    [00:35:32] Finding OWA install path on the filesystem
    [00:35:32] Updating OWA to version 8.3.279.3
    [00:35:32] Copying files from 'C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\Current' to 'C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\8.3.279.3'
    [00:35:34] Getting all Exchange 2007 OWA virtual directories
    [00:35:35] Found 1 OWA virtual directories.
    [00:35:35] Updating OWA virtual directories
    [00:35:35] Processing virtual directory with metabase path 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa'.
    [00:35:35] Creating metabase entry IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3.
    [00:35:35] Configuring metabase entry 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3'.
    [00:35:35] Saving changes to 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3'
    [00:35:35] Saving changes to 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa'
    [00:25:07] ***********************************************
    [00:25:08] * UpdateOwa.ps1: 2012/10/06 00:25:08
    [00:25:09] Updating OWA on server CAS Server
    [00:25:09] Finding OWA install path on the filesystem
    [00:25:09] Updating OWA to version 8.3.279.3
    [00:25:09] Copying files from 'C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\Current' to 'C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\8.3.279.3'
    [00:25:11] Getting all Exchange 2007 OWA virtual directories
    [00:25:12] Found 1 OWA virtual directories.
    [00:25:12] Updating OWA virtual directories
    [00:25:12] Processing virtual directory with metabase path 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa'.
    [00:25:12] Metabase entry 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3' exists. Removing it.
    [00:25:12] Creating metabase entry IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3.
    [00:25:12] Configuring metabase entry 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3'.
    [00:25:12] Saving changes to 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3'
    [00:25:12] Saving changes to 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa'
    [01:31:04] ***********************************************
    [01:31:04] * UpdateOwa.ps1: 2012/10/06 01:31:04
    [01:31:05] Updating OWA on server CAS Server
    [01:31:05] Finding OWA install path on the filesystem
    [01:31:05] Updating OWA to version 8.3.279.3
    [01:31:05] Copying files from 'C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\Current' to 'C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\8.3.279.3'
    [01:31:11] Getting all Exchange 2007 OWA virtual directories
    [01:31:12] Found 1 OWA virtual directories.
    [01:31:12] Updating OWA virtual directories
    [01:31:12] Processing virtual directory with metabase path 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa'.
    [01:31:12] Metabase entry 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3' exists. Removing it.
    [01:31:12] Creating metabase entry IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3.
    [01:31:12] Configuring metabase entry 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3'.
    [01:31:12] Saving changes to 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3'
    [01:31:12] Saving changes to 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa'

    Friday, October 19, 2012 4:45 AM
  • Can't see error. The process just repeated three times.

    Fiona Liao

    TechNet Community Support

    Friday, October 19, 2012 8:53 AM
    Moderator
  • Yes, but 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3' is for Rollup8 but we dont have roll-up 8.
    Friday, October 19, 2012 10:52 AM
  • What did you do that created those log entries?  I think we were assuming that they were log entries from an attempt to install RU8.  If it is from something else, then the script you ran that generated the log entries is assuming you have RU8, and it may be the script that messed things up.

    Mobile OWA For Smartphone
    www.leederbyshire.com
    email a@t leederbyshire d.0.t c.0.m


    Friday, October 19, 2012 12:24 PM
  • Hi,

    Thanks for your reply.

    We were trying to install RU8 but thats caused high water marks in OWA.

    During troubleshooting we ran UpdateOWA.ps1.

    Later on we decided to uninstall RU 8.

    Saturday, October 20, 2012 11:14 AM
  • Well, I think you can either remove the CAS role, and reinstall it.  Or we can try to work out the changes made by UpdateOWA.ps1, and undo them.  It seems clear that UpdateOWA.ps1 has made changes to the IIS configuration so that OWA thinks you're at RU8, even after you removed it.

    Mobile OWA For Smartphone
    www.leederbyshire.com
    email a@t leederbyshire d.0.t c.0.m

    Monday, October 22, 2012 12:25 PM
  • Hi Lee,

    Thanks for your reply.

    Can you tell me how i can undo the changes done by UpdateOWA.ps1

    Tuesday, October 23, 2012 1:17 AM
  • Not yet - I don't have a copy to look at, so I don't really know what it does.  I notice that part of it removes a metabase entry:

    [01:31:12] Metabase entry 'IIS://CAS Server.xxxx.domain/W3SVC/1/ROOT/owa/8.3.279.3' exists. Removing it.

    Only to add it again.  I think it might help if we could remove it, but not add it again.  If you open the UpdateOWA.ps1 file in Notepad, can you find a part that looks like it removes the entry?  If you search for the text 'exists, Removing it.', it might help.


    Mobile OWA For Smartphone
    www.leederbyshire.com
    email a@t leederbyshire d.0.t c.0.m

    Tuesday, October 23, 2012 12:43 PM
  • Hi All,

    I resolved the issue. OWA was showing 2 directories because 2 directory was of Ru8 installation not uninstalled completly. Even reinstalling CAS could not have helped as i tried the same in testing.

    Eventually i again installed RU8 and found out that on the newly created v-dir.

    We had authentication issue where for old v-dir it was basic and intergrated on the new v-dir it was anonymous. After chaning the authentication issue got resolved. We did not have to restarted any service or server after changing the authentication mechanism.

    • Marked as answer by Nothing 123 Friday, March 15, 2013 3:02 PM
    Friday, March 15, 2013 3:02 PM