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is there a way to get rid of: (person's name) is not using skype for business. for a richer experience switch to teams or start a skype meeting RRS feed

  • Question

  • Environment is hybrid.  On prem AD, Skype '19 server, and Exchange '19 server.  Online Azure AD, Office 365 subs, Teams auto attendant.  On the end user's desktop's, Office 365 Pro Plus suite with SfB client, no local Teams client.

    In O365 Teams upgrade panel, coexistence mode = SfB with Teams collab.  'Notify Skype for Business users that an upgrade to Teams is available" is set to 'off'.  Preferred app for users to join SfB meetings is set to Sfb.  Download the Teams app in the background for SfB users is set to 'on'

    The yellow informational banner "(person's name) is not using skype for business. for a richer experience switch to teams or start a skype meeting" is popping up on the end user's SfB client whenever the online Teams infrastructure is encountered.  Since we're not ready to switch to Teams for individual staff, this behavior is unwanted.  I would have expected the 'Notify Skype for Business users that an upgrade to Teams... being set to off would resolve this, it does not.  Is there any other way to suppress this info banner?

    Monday, June 17, 2019 10:35 PM

Answers

  • Hi mrtoad9,

    This is a default behavior, we could not change this setting in our side for now. 

    When users use Skype for Business client to communicate with users who use Teams client, there are some limitations as below:
    Markdown, rich text, and the full emoticon set aren’t supported either from Teams or Skype for Business. Other native features of the compose box in Teams chats aren’t supported.
    Screen sharing (desktop or app sharing) between Teams and Skype for Business isn’t supported.
    Group chats (multiple-party conversations) in Teams can only include participants who are using Teams.
    Multiple-party IM conversations (group chats) in Skype for Business can only include participants who are using Skype for Business.
    Escalating an ongoing peer-to-peer voice or video call to a multiple-party call involving both Teams and Skype for Business users isn’t supported.
    File transfer for two-party chats, or file attachment in group chats, from Teams to Skype for Business—and vice versa—aren’t supported.
    There is no interoperability with Skype for Business Persistent Chat.
    Details about this you could refer to Understand Microsoft Teams and Skype for Business coexistence and interoperability. This warning is more used to tell users about this.  

    Thanks for your understanding. 

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by woshixiaobai Wednesday, June 19, 2019 7:46 AM
    • Marked as answer by mrtoad9 Thursday, June 20, 2019 10:59 PM
    Tuesday, June 18, 2019 6:28 AM

All replies

  • Hi mrtoad9,

    This is a default behavior, we could not change this setting in our side for now. 

    When users use Skype for Business client to communicate with users who use Teams client, there are some limitations as below:
    Markdown, rich text, and the full emoticon set aren’t supported either from Teams or Skype for Business. Other native features of the compose box in Teams chats aren’t supported.
    Screen sharing (desktop or app sharing) between Teams and Skype for Business isn’t supported.
    Group chats (multiple-party conversations) in Teams can only include participants who are using Teams.
    Multiple-party IM conversations (group chats) in Skype for Business can only include participants who are using Skype for Business.
    Escalating an ongoing peer-to-peer voice or video call to a multiple-party call involving both Teams and Skype for Business users isn’t supported.
    File transfer for two-party chats, or file attachment in group chats, from Teams to Skype for Business—and vice versa—aren’t supported.
    There is no interoperability with Skype for Business Persistent Chat.
    Details about this you could refer to Understand Microsoft Teams and Skype for Business coexistence and interoperability. This warning is more used to tell users about this.  

    Thanks for your understanding. 

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by woshixiaobai Wednesday, June 19, 2019 7:46 AM
    • Marked as answer by mrtoad9 Thursday, June 20, 2019 10:59 PM
    Tuesday, June 18, 2019 6:28 AM
  • Hi mrtoad9,

    Is there any update for this issue? 

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, June 20, 2019 9:01 AM
  • Hi Evan -- Thanks for the replies.  We realize the limitations of Teams and SfB interoperability, that's one of the reasons we have not migrated to Teams yet.  My main concern was that cosmetic warning message which serves no purpose at all except for distasteful marketing from MS to try to upsell Teams.

    If by, "This is a default behavior, we could not change this setting in our side for now." you mean it's functionality impossible to suppress that yellow info banner "(person's name) is not using skype for business. for a richer experience switch to teams or start a skype meeting", even in an environment where just a few mailboxes are cloud migrated, and no Teams are used, then I appreciate the confirmation.

    Thursday, June 20, 2019 10:58 PM
  • Evan - I am also encountering this issue.  I am using O365 SfB with PSTN Dialing and Teams.  All SfB Video Calls to me receive the "NAME is not using Skype for Business.  For a richer experience..." notification and then the call is routed to Microsoft voicemail.  A "Missed Call" email is then delivered to my mailbox and I am required to SfB Video Call the person back.  

    Can you please provide the setting to disable these notifications so SfB Video Calls can be completed?

    Tuesday, July 23, 2019 3:45 PM