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Outbound voice issues RRS feed

  • Question

  • I've got an Enterprise setup with two FE servers, co-located mediation server, edge, etc. and I'm trying to get enterprise voice working by trunking into a CUCM setup.  However, when dialing out from my Lync client I am getting the following error from Monitoring:

    10025; source="XXXXXXXXXXX.BCAD.BAYCARE.ORG"; reason="Gateway peer in outbound call is not found in topology document"; component="MediationServer"

    Then in the Session Detail I get:

    14011; reason="Called Number translated"; source"XXXXXXXXXXX.BCAD.BAYCARE.ORG"; RuleName="144001 Test"; CalledNumber="144001"; TranslatedNumber"144001"' appName="TranslationService"

    12006; reason="Trying next hop"; source;"XXXXXXXXXXX.BCAD.BAYCARE.ORG; PhoneUseage="Test PSTN Usage"; PhonRoute="EV Test Route"; Gateway="XX.XX.1.13"; appName="OutboundRouting"

    So it seems that Lync is getting the number & doing the translation but doesn't know the next hop as the gateway to hand off to CUCM?  The PSTN Gateway IS defined in Topology & linked to the co-located mediation server.  It even states in the 12006 message the correct Gateway IP.  I'm guessing there would be another entry in the Session Detail if the next hop was found to hand off to?  Has anyone ever seen this?

    Thanks,

    Eric

    Wednesday, July 3, 2013 2:50 PM

Answers

  • Please check the listening port defined in Lync Topology is opened on Gateway peer.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by Lisa.zheng Monday, July 15, 2013 8:56 AM
    • Marked as answer by Lisa.zheng Tuesday, July 16, 2013 1:26 AM
    Tuesday, July 9, 2013 3:32 AM

All replies

  • What is the PSTN gateway you defined in Topology?

    Lync recognizes CUCM as a PSTN gateway connected by SIP.  So we need to add CUCM to the Lync topology by adding it as a PSTN gateway. 

    Please check step-by-step configuration tasks to set up the Direct SIP connectivity between Cisco Unified Communications Manager (CUCM) and Lync Server 2010 in the following link.

    http://www.microsoft.com/en-in/download/details.aspx?id=26800


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, July 4, 2013 7:16 AM
  • They CUCM gateway defined in the topoplogy is the XX.XX.1.13 above in the 12006 message.

    The step by step link attached is the one I followed.  We are using Call Manager 7.1.5 so things aren't exact but close enough.

    Now, that said, I've messed around and written some translation rules in CUCM and I can now dial from a desk phone to my Lync client successfully.  I still can't dial from my Lync client to any number as I still get the above error messages from the Monitoring server.

    Friday, July 5, 2013 1:17 PM
  • Please check the listening port defined in Lync Topology is opened on Gateway peer.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by Lisa.zheng Monday, July 15, 2013 8:56 AM
    • Marked as answer by Lisa.zheng Tuesday, July 16, 2013 1:26 AM
    Tuesday, July 9, 2013 3:32 AM