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my seagate 4tb external drives and a western digital external drive all stop working and fail to be recognized when computer wakes up from a sleep RRS feed

  • Question

  • my seagate 4tb external drives and a western digital external drive all stop working and fail to be recognized when computer wakes up from a sleep
    Saturday, May 17, 2014 1:22 PM

Answers

  • Hi,

    Please check if the "USB selective suspends settings" option in the Power Options and "Allow the computer to turn off this device to save power" setting in Device Manager is Enabled.

    For more information, please refer to the following article:

    How to troubleshoot USB device problems that may occur after a PC that is running Windows 7 or Windows Vista resume from sleep or from hibernation

    http://support.microsoft.com/kb/953367


    Karen Hu
    TechNet Community Support

    • Marked as answer by Michael_LS Monday, May 26, 2014 2:06 AM
    Monday, May 19, 2014 2:56 AM