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Word2010 + Sharepoint 2007, People Picker issue in Word - timeout during lookup RRS feed

  • Question

  • Hi,

    I have a very large AD forest. Currently users complain that the user lookup in Word 2010 (DIP) causes timeouts when they try to save documents to Sharepoint 2007.

    Who is actually performing the user lookup - client side Word 2010 or server side Sharepoint 2007?

    Are the any quick things that can be checked?

    thanks

    Sven

    Tuesday, September 3, 2013 8:20 AM

Answers

  • Hi Sven,

    regarding the document panel information in word,

    for example:http://msdn.microsoft.com/en-us/library/bb684925(v=office.12).aspx

    if for example, the users information is at the selection box, then it should have the data source for that, so it may came out. the data source may need to query the user profiles, if you have a lot of data, it may take the time out as the query is too much. it may cause time out.

    perhaps increasing the timeout may help, perhaps you can help by open the web.config then <httpRuntime maxRequestLength=”51200″ executionTimeout=”9000″ />

    usually we do a trace/debug for this issue, by netmon, so we may need which part is the one that is not responding, since its from word application, so that we may not use fiddler for this one.

    if you are using a custom code for the query process, you may try to debug the w3wp.exe too, so that we may know if should this is a timeout issue.

    but if the timeout happened when you save the files, then it may have different process. saving files may consider as upload, but the upload is to create or to edit/overwrite. while create should be no issue because there may no enumeration process to check of the files, but edit/overwrite it have enumeration process, that put all the files to the memory first then it change the selected one.

    please have a check on the event viewer, perhaps there is more clues to check.


    Regards,
    Aries
    Microsoft Online Community Support


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, September 4, 2013 6:41 AM

All replies

  • Hi,
    For this issue, I'm trying to involve someone familiar with this topic to further look at it.
    Thanks,
    Qiao
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Qiao Wei
    TechNet Community Support

    Wednesday, September 4, 2013 3:33 AM
    Moderator
  • Hi Sven,

    regarding the document panel information in word,

    for example:http://msdn.microsoft.com/en-us/library/bb684925(v=office.12).aspx

    if for example, the users information is at the selection box, then it should have the data source for that, so it may came out. the data source may need to query the user profiles, if you have a lot of data, it may take the time out as the query is too much. it may cause time out.

    perhaps increasing the timeout may help, perhaps you can help by open the web.config then <httpRuntime maxRequestLength=”51200″ executionTimeout=”9000″ />

    usually we do a trace/debug for this issue, by netmon, so we may need which part is the one that is not responding, since its from word application, so that we may not use fiddler for this one.

    if you are using a custom code for the query process, you may try to debug the w3wp.exe too, so that we may know if should this is a timeout issue.

    but if the timeout happened when you save the files, then it may have different process. saving files may consider as upload, but the upload is to create or to edit/overwrite. while create should be no issue because there may no enumeration process to check of the files, but edit/overwrite it have enumeration process, that put all the files to the memory first then it change the selected one.

    please have a check on the event viewer, perhaps there is more clues to check.


    Regards,
    Aries
    Microsoft Online Community Support


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, September 4, 2013 6:41 AM