Low bit rate error

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Hi Dazra, thanks for the post. Could you help me to collect the detailed error message or screenshot? Are you using TV signal or internet based live TV?

I have checked both of them (TV signal and internet TV) and they are working fine on my computers.

Sean Zhu - MSFT

Monday, August 31, 2009 7:08 AM

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i have the same problem with my avermedia bravo hybrid. it doesn't happen often and it goes back to normal when i change channels in live tv. it doesn't happen with my htpc, however, which has 2 avermedia m780 tuners, so maybe it's related to hybrid tuners?

Tuesday, September 1, 2009 12:06 AM

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I see the same thing with my Hauppauge HVR 1600 and HVR 1800 cards. The cards work flawlessly with the Hauppauge software, but that lacks a great deal of Media Center's functionality.

Friday, September 4, 2009 4:20 PM

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Hi,
A solution that worked for me (I guess it happens in analog view) I run setup wizard again not before I reinstalled the latest driver from manufacturer web site, also reinstalling WMC should be a solution.

Marked as answer by Sean Zhu - Monday, September 7, 2009 2:34 AM

Friday, September 4, 2009 6:54 PM

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this is a little confusing as written. by "run setup wizard again not before," do you mean that you ran the setup wizard after reinstalling the driver? also, how does one reinstall WMC? isn't it integrated with the OS?

Thursday, September 10, 2009 1:49 PM

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this is a little confusing as written. by "run setup wizard again not before," do you mean that you ran the setup wizard after reinstalling the driver? also, how does one reinstall WMC? isn't it integrated with the OS?

Right after the new driver is installed and the same as any version of Windows-Windows 7 also can be configured, add/remove optional components including WMC.

Thursday, September 10, 2009 1:59 PM

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ok, well running the setup wizard didn't fix the problem for me. i'll try adding/removing WMC though my understanding is that the optional components are actually disabled rather than uninstalled.

Monday, September 14, 2009 1:29 PM

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just a quick additional note: running the WMC setup wizard apparently wiped my Windows Media Player's music library even though I didn't touch the library settings in WMC.

Monday, September 14, 2009 2:27 PM

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ok, well running the setup wizard didn't fix the problem for me. i'll try adding/removing WMC though my understanding is that the optional components are actually disabled rather than uninstalled.

Hi,
The option Add/Remove is a very good solution but do not ignore to download PlayReady another option it's a must inside the WMC a litlle bit above the Run Setup Again.
About the library hope stil everything is in the folder you added but that was also an option in WMC and WMP as well "delete from computer when deleted from library" that you should check or uncheck the box.

Monday, September 14, 2009 5:18 PM

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Hi,
The option Add/Remove is a very good solution but do not ignore to download PlayReady another option it's a must inside the WMC a litlle bit above the Run Setup Again.
About the library hope stil everything is in the folder you added but that was also an option in WMC and WMP as well "delete from computer when deleted from library" that you should check or uncheck the box.

I already had PlayReady enabled in WMC. Regarding WMP, the library is not the same thing as the actual files, of course, so WMP had to rescan the directory in order to rebuild the library. As I said before, I didn't touch the library settings after going through the mandatory portion of the setup wizard in WMC. Even if that box is checked, it shouldn't delete the files if the library accidentally gets wiped by performing the setup wizard without the user changing the library settings . If that's a possibility, I'd say MS has a serious issue to investigate here! After all, "delete from computer when deleted from library" is not the same as "delete from computer when library is deleted."

Just out of curiosity, have you actually tried the add/remove solution? You stated that it "should" work but that the setup wizard did the trick for you, right?

Monday, September 14, 2009 8:57 PM

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well i just removed (turned off) WMC in the control panel, rebooted, uninstalled the driver, rebooted, installed the driver then turned on WMC and...same problem exists, in fact it happened immediately, and now the picture quality is much worse than before. WMC still had all my tv guide settings meaning that it does NOT uninstall WMC but merely deactivates it (as I said before).

at this point i don't think either the setup wizard or turning off WMC options should be marked as solutions unless others can verify that they actually work for them. in the mean time, i'm seriously considering a fresh install of windows 7...

Tuesday, September 15, 2009 12:51 AM

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Hi,
Probably you should reconsider reinstalling Windows 7, it happened to me the same because of WMC-reinstalling the Windows 7 just lost the special effects of WMC even if marked and uses the processor resources at 100% which determinate me delay a rely need of a fresh install of Windows 7. I suggest you use the same control panel (it looks like you couldn't perform a clean installation of WMC) remove first PlayReady then WMP which automatic shall remove WMC then reboot use Windows Live One Care to perform a clean system (unless you know the WMC and WMP registries) then reboot again and enable WMC and WMP again-follow the Run Setup Wizard again.

Wish you Good Luck.

Tuesday, September 15, 2009 4:15 AM

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Hi Sean Zhu

Thanks for your reply. The error message I get while watching live TV is a blue screen that says (The tuner has stopped capturing data. Make sure the tuner is installed correctly and the software drivers are up to date. If the problem persists, restart the computer and try again). This error message will appear on screen 10 minutes while watch live TV and it will normally stay on screen until I restart the media center. Once I restart the media center and press live TV, it will work fine for about 15 minutes then the error message will appear again. I am using the RCA input on my TV card that connects directly to my sky set top box. It works perfect on windows vista, but only on windows 7 I get this problem and I have installed the lasted TV card drivers for windows 7. I have other Techie friends that are experiencing the exact same problem on windows 7.

Wednesday, September 16, 2009 2:45 PM

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Hi I.V

I have tried everything you mentioned in your post and still I get the low bit rate message. I ran fresh installations of windows 7 RTM on all 3 pc in my house and I have tested 3 different TV cards on each of them with the latest drivers. I have tried analog signal, RCA\ S-video signal and Digital signal but no matter what signal is use, I always get the law bit rate error message.

Wednesday, September 16, 2009 3:08 PM

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Hi I.V

I have tried everything you mentioned in your post and still I get the low bit rate message. I ran fresh installations of windows 7 RTM on all 3 pc in my house and I have tested 3 different TV cards on each of them with the latest drivers. I have tried analog signal, RCA\ S-video signal and Digital signal but no matter what signal is use, I always get the law bit rate error message.

Hi Dazra,
This is exactly what I am working on now and I have to ask you a few questions in order to see if I am able help out further on or not.
1st would be if you are using a setup box?(if yes I am not using one but you might also like to have a look to the settings of it)
2nd when you setup WMC applied the right input to the country and region ?(might also like to pass by the region code)
3rd applies to all channels that you are playing for 15 min or just some of ?(I would suggest you remove the setup box use a regular antenna scan for channels and see if acts the same)

I'm having a sort of the same problem but it's not a problem in fact 'couse the same message pops up while I am trying to play the channels stored via EPG which are of the area where I am at the moment.

Regards

Wednesday, September 16, 2009 3:52 PM

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HI

Yes I am currently using a set top box and I have been using this set top box with windows vista media centre until I install windows 7 RTM, I had never had any problems using it on windows Vista. I have looked on my set top box for any problems or changes and it is definitely in perfect order. I always ensure I apply the right country and region settings, the low bit rate message appears on all channels. I have been using windows media centre ever since MCE2005 so I am quite an expert on it, but unfortunately I can’t seem to work out why the low it rate error message.

Tuesday, September 22, 2009 9:30 PM

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I have the same issue with win7 final. My install was fresh and trying to get TV working was the first thing I did. Could configure it but I get the low bit rate message after few seconds. I have a hauppauge PCI-FM analog TV card. This is really annoying since it's the only thing that will keep me away from using win7 as default non-linux rig.

PS: microsoft pi.sses me off... why the heck does MS sites/forums not work correct with Opera??? This is ridiculous honestly... but that's an other thing. Back to topic ;)

Wednesday, September 23, 2009 3:51 PM

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Hi,
Probably you should reconsider reinstalling Windows 7, it happened to me the same because of WMC-reinstalling the Windows 7 just lost the special effects of WMC even if marked and uses the processor resources at 100% which determinate me delay a rely need of a fresh install of Windows 7. I suggest you use the same control panel (it looks like you couldn't perform a clean installation of WMC) remove first PlayReady then WMP which automatic shall remove WMC then reboot use Windows Live One Care to perform a clean system (unless you know the WMC and WMP registries) then reboot again and enable WMC and WMP again-follow the Run Setup Wizard again.

Wish you Good Luck.

I reinstalled windows. Fresh install, latest drivers installed in proper order (video, audio, then tuner), and then ran the media center setup wizard. I still get the "low bit rate" message from time to time. It's annoying but fortunately it doesn't happen on my HTPC so for now I can tolerate it. I'm still looking for a legitimate working solution.

Wednesday, September 30, 2009 1:55 PM

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Hi,
Probably you should reconsider reinstalling Windows 7, it happened to me the same because of WMC-reinstalling the Windows 7 just lost the special effects of WMC even if marked and uses the processor resources at 100% which determinate me delay a rely need of a fresh install of Windows 7. I suggest you use the same control panel (it looks like you couldn't perform a clean installation of WMC) remove first PlayReady then WMP which automatic shall remove WMC then reboot use Windows Live One Care to perform a clean system (unless you know the WMC and WMP registries) then reboot again and enable WMC and WMP again-follow the Run Setup Wizard again.

Wish you Good Luck.

I reinstalled windows. Fresh install, latest drivers installed in proper order (video, audio, then tuner), and then ran the media center setup wizard. I still get the "low bit rate" message from time to time. It's annoying but fortunately it doesn't happen on my HTPC so for now I can tolerate it. I'm still looking for a legitimate working solution.

Hi,
Could you try scanning for digiatal channels only, as I guess the low bit error message comes only in analog mode.

Wednesday, September 30, 2009 2:14 PM

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Hi,
Could you try scanning for digiatal channels only, as I guess the low bit error message comes only in analog mode.

Yes, the problem occurs with analog channels. I'm sorry but disabling the analog tuner in setup and only scanning for digital channels is not a solution as I only receive a handful of QAM channels. At this point we need to determine whether this is a Windows 7 problem or a driver problem.

Monday, October 12, 2009 2:28 PM

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Hi,
Could you try scanning for digiatal channels only, as I guess the low bit error message comes only in analog mode.
Yes, the problem occurs with analog channels. I'm sorry but disabling the analog tuner in setup and only scanning for digital channels is not a solution as I only receive a handful of QAM channels. At this point we need to determine whether this is a Windows 7 problem or a driver problem.

I'd also take in consideration the RAM installed,sometime the TV tunner I have acts the same in WMC analog channels but connected to cable/sattelit,over 1Gb never heard anybody having the same issue,in fact is the minimum requirements for Windows 7 32 bit, RAM on my comp is shared and sometimes looks like need 1Gb for itself.

Monday, October 12, 2009 2:44 PM

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i don't understand your point. are you asking how much ram i have installed? if so, i have 4gb installed, and i've never seen the full amount of ram being used. there is another thread on this very same problem in case you want to see others that are experiencing this same problem. there are also threads at thegreenbutton.

Monday, October 12, 2009 5:14 PM

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i don't understand your point. are you asking how much ram i have installed? if so, i have 4gb installed, and i've never seen the full amount of ram being used. there is another thread on this very same problem in case you want to see others that are experiencing this same problem. there are also threads at thegreenbutton.

I tried to explain you when the error occurs on my comp,doesn't mean applies to your comp as well but you can try something that I used to and worked, go to Comp Properties->Advanced System Settings->Performance->Advanced and change to Adjust the best performance for Background services instead Programs.
Let me know if solved, but could you remove a module of RAM living only 2 Gb and see if the problem still occurs and if the comp behaves different?

Monday, October 12, 2009 6:09 PM

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I am also using 4GB of ram and I have installed windows 7 using 1GB and 2GB before but still i get the law bit rate massage. its definitely not a ram issue but a windows 7 issue and I believe we have all established this.

Edited by Dazra Monday, October 12, 2009 10:17 PM additiona info

Monday, October 12, 2009 10:00 PM

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I've been in touch with Aver's tech support, who state that the problem is with Windows 7:

[quote]
We have tested AVerTV Bravo Hybrid PCI-E on Windows 7 and they are compatible without any issues. The Low Data Bit Rate problem is due to Windows 7 not fully supporting many PC hardware and is not due to the tuner. There are many other tuner cards out there with same issue but it is not tuner problem as the error is from it not fully supporting PC hardware.

Again, we have tested our TV Tuners with Windows 7 and have not gotten the Low Data Bit Rate error.
[/quote]

Monday, October 12, 2009 10:13 PM

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I am also using 4GB of ram and I have installed windows 7 using 1GB and 2GB before but still i get the law bit rate massage. its definitely not a ram issue but a windows 7 issue and I believe we have all established this.

Hi,
Was only a suggestion,you would try with 2Gb RAM. Overall this a hardware troubleshooting issue,it might be a port sharing conflict (as I think shares the port with the sound card), there could be also some bios settings need to be adjusted regarding RAM, Sound and so on.
Anyway nothing related with Windows 7 OS causing the problem or acting abnormally with your TV Tunner.
Regards

Tuesday, October 13, 2009 9:57 AM

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I am also using 4GB of ram and I have installed windows 7 using 1GB and 2GB before but still i get the law bit rate massage. its definitely not a ram issue but a windows 7 issue and I believe we have all established this.

Hi,
Was only a suggestion,you would try with 2Gb RAM. Overall this a hardware troubleshooting issue,it might be a port sharing conflict (as I think shares the port with the sound card), there could be also some bios settings need to be adjusted regarding RAM, Sound and so on.
Anyway nothing related with Windows 7 OS causing the problem or acting abnormally with your TV Tunner.
Regards

take out ram, disable tuners, reinstall windows...honestly, you're taking shots in the dark and i don't think you have any basis for saying that this isn't a problem with windows 7. even avermedia says it's a problem with windows 7 not managing hardware properly.

Tuesday, October 13, 2009 1:11 PM

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take out ram, disable tuners, reinstall windows...honestly, you're taking shots in the dark and i don't think you have any basis for saying that this isn't a problem with windows 7. even avermedia says it's a problem with windows 7 not managing hardware properly.

Hi,
It seems that have problems to suggestions for solving your problems,there would be a chance someone else would agree with what I advised you, you just can simply ignore or try and get your issue solved, none of the advise would compromise your computer in anyway or actual state.
Regards

Tuesday, October 13, 2009 1:33 PM

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I am also using 4GB of ram and I have installed windows 7 using 1GB and 2GB before but still i get the law bit rate massage. its definitely not a ram issue but a windows 7 issue and I believe we have all established this.

Hi again Dazra,
Have you tried a regular antena without using the set top box?I recently used something similar with a set top box and experienced the same issue, but... only for a few minutes...and some certain channels...I let the screen error message with low bitrate on for few minutes and suddenly the image and sound came up changing the channels with the remote control some of them no changes low bitrate message is permanently on or sometime some channels plays exactly as TV...in need of a power button to shut down...can't be changed or resize the image simply have to turn off WMC...in rest most of seem to be ok...I checked the freq of channels and there is a small difference between the freq should be and WMC gets the signal, I still can't figure out how I can adjust mannualy the freq then might work properly.
Regards

Monday, October 19, 2009 6:37 PM

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Hi I.V

Yes I have tried my outdoor antenna, regular indoor antenna, booster antenna and without the set top box but I still get this annoying low bit rate message. I have also tested this in analog and digital view with 4 different TV tuners that I own with the latest Drivers.

Avermedia TV hybrid volar HX

Avermedia Hybrid A818

Hauppauge WinTV HVR 1300

Pinnacle PCTV Hybrid Pro PCI

I have three computers in my house hold which I have also test these TV tuners on, 2 are currently running Windows 7 and I left Vista on the other one because I don’t get the low bit rate error message.

Wednesday, October 28, 2009 2:11 PM

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Hello!!

I installed windows 7 professional

and i have the exact same problem.

My TV tuner is Gigabyte TV Hybrid

and although it never had any issues

with vista or xp, now i can only watch Digital TV.

Analog tv has only image(not voice) for about 30secs

and then the low bit rate message appears.

Even the radio doesn't work! :-(

I have tried unistalling/reinstalling, driver updates

but no result. I tried also power cinema(which i was

for tv when i had xp) but i had no result.

Any suggestions?

Thanks!

Wednesday, October 28, 2009 6:22 PM

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Hello!!

I installed windows 7 professional
and i have the exact same problem.

My TV tuner is Gigabyte TV Hybrid

and although it never had any issues

with vista or xp, now i can only watch Digital TV.

Analog tv has only image(not voice) for about 30secs

and then the low bit rate message appears.

Even the radio doesn't work! :-(

I have tried unistalling/reinstalling, driver updates

but no result. I tried also power cinema(which i was

for tv when i had xp) but i had no result.

Any suggestions?

Thanks!

Hi everyone,
Another solution that worked for me prior to the solution mentioned above was to reinstall/update (if no update was found reinstalled) all graphic adapter's drivers again, including AGP. The problem was, as John Boutsis mentioned above WMC used to start like in time shifting mode.
Another solution that probably would work for any other is to change the default refresh rate of Direct Draw in directx advanced options (reffering to those cannot change the default refresh rate higher than 60 or 59Hz).
Regards

Thursday, October 29, 2009 8:25 AM

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Anyone know if there is a fix for this yet?
Issue does not occur in Windows SP2 Vista Ultimate

My setup:

Intel DP35DP Mother board.
Core 2 Duo 2.8Ghz proc.
3GB DDR2 RAM
Yamaha RX-V661 Receiver
Nvidia GTS-250 video card - DVI to HDMI connected to receiver
2 ATI Theater 650 Pro tuners - connected to 2 Comcast Set Top Boxes
Windows 7 Ultimate (Latest version from MSDN subscriber downloads)
No audio/video Codecs of any kind other than default.
Auzentech Xplosion 5.1 Dolby Digital sound card - connected via toslink (optical) to receiver.
2 Comcast set top boxes

Latest Drivers for all hardware are installed.

I still see this error in x86 and x64 versions of Windows 7 Ultimate.

The issue occurs about 10-15 minutes into watching any channel (analog or digital, includig HD channels)
The Low Bit Rate error lasts for about 10-15 minutes, Live TV resumes, etc.
I have not seen the error in an Internet TV scenario. I haven't tried it yet.

Has there ever been any kind of response from Microsoft?

Reading through the ton of forums posts regarding this issue
(Although this has already been established)

Issue occurs on
Any Tuner Card
Any Video Card
Any mother board
Any amount of RAM
Any Set top box (comcast, Sky, other)
Manufacturer Drivers or drivers installed via Windows update
Issue does not occur in Windows 7 version earlier than the "Final" version currently on MSDN downloads.
I'm thinking something probably changed between RC/RTM and Final versions of Windows 7, though many argue that no changes are made between RTM and the so called "Final" version.

Are there any tools availble from Microsoft, such as WinDBG that would provide some data as to why this error is occuring?
Has anyone tried?

Are there any registry settings that will allow us to adjust bitrate settings, or disable this error from occuring completely?

For example, there was a vista media center registry key titled DefAvgBitrate that would allow bitrate settings to be adjusted, which dramatically improved bitrate & picture quality as an end result.

Monday, November 30, 2009 10:05 PM

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Anyone come up with or heard of a solution or workaround? The suggested workaround posted by I.V, changing the refresh rate of Direct Draw in directx advanced options or simply reinstalling / upgrading video card drivers, do not work for me.

Tuesday, December 29, 2009 9:23 PM

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Anyone come up with or heard of a solution or workaround? The suggested workaround posted by I.V, changing the refresh rate of Direct Draw in directx advanced options or simply reinstalling / upgrading video card drivers, do not work for me.

Hi,
Allow me again to assist you in finding a solution,have you tried changing the video memory settings in BIOS, allocating more or less for video adapter.You can also place the pc specs that MSFT Moderators would have an ideea of hardware configuration and suggest you a solution in case that no other has a fix for it.
Regards

Wednesday, December 30, 2009 7:35 AM

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unfortunately, no fix has appeared yet.

Wednesday, December 30, 2009 2:18 PM

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So many forums discussing this issue and no answers :( I have the same issue on a Gateway machine with 1 GB of video ram (geforce 9800M GTS), 4 GB Ram, Dual Core Intel with Windows 7 64 bit. Tuner: 950Q. I hope someone figures this out soon! I tried updating my video drivers, the latest Happauge drivers for the 950Q via Microsoft's Windows Update and Happauge's site. (Even the Windows Media Center Kit drivers on there site that is recommended for use with Windows Media Center....)

Thanks in advance,

Stephen

Saturday, January 2, 2010 7:29 AM

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Perhaps this helps: I also get the "low bit rate" error when using my analog tuner with my Verizon cable tuner and MCE. However the digital side of the Hauppauge 1850 (QAM) tuner works fine; but by using it, I lose all my "encrypted" channels. (CableCard tuners PLEASE). I think I've tried every proposed solution I can find in the forums and nothing solves the problem.

One indication that it might in fact be Windows 7, is that I can get the same error when using FM radio! Surely this doesn't have anything to do with signal quality, CPU/GPU speed or any other hardware configuration. I think my antique TRS-80 can digitize radio easily enough!

All in all, MCE is a great product. My wife and our guests love it for it's ease of use and it makes a great "kitchen" interface. It just seems that without a solid digital TV/Cable API it will never be used.

Ironically this is the one Microsoft application that could be used to defend itself against a wholesale movement to Apple in the Home PC market!

Microsoft, for your sake .. PLEASE FIX THIS !

Proposed as answer by robbie69 Saturday, January 9, 2010 2:26 PM

Sunday, January 3, 2010 11:47 PM

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opps above-no answer

ok-running a dell xps400 dual core w/4gig running a wintv-hvr-1600-mce.
at 1st i was really happy-media center worked(along with the remote) using the 's' connector. tried my 1st recording and went fine for about 15 min and got the low bit rate error. made sure nothing running in the back ground and tried again with the same results. ok, tried a new software/driver(card) re-install, same results. Tried using their software-wintv7(newest ver) and guess what? had 1 st recording(about 1 hr worth) saved just fine. have it recording another 1 hr prog now and been about 1/2 hr and so far so good. this is telling me it's media center and not my card or system. the sad part is it installed so flawlessly into media center(sat receiver, prog guide, remote works with everything, etc. never was really a media center fan but thought this had changed my mine-guess again. i had a ati tv wonder elite(550 chip) which is not supported under win7. got this card with assurances it works with win7 and it does(kinda) just not in media center. hauppauge does make an add on for the remote-probably not as easy as media center and probably won't have the prog guide etc but if i can't record it's kinda useless. microsoft strikes again-1st had to update the card for win7 and then the new one doesn't play nice with media center. from the looks of the posts here i don't think MS is making any fans.

Saturday, January 9, 2010 2:50 PM

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I too have the same low bittrate issue. I get the low bitrate almost every time I am watching live TV. I have never seen the error while watching recorded shows. I have the AverMedia Hybrid Volar Max USB cards (x2). I have a custom built HTPC with a 3TB drive (1.5x2 RAID0), i7 920, 6GB RAM, Nvidia 260GTX, Xonar 1.3Slim. I used these USB cards on a Vista 64 install and never saw this error or any other for that matter. I moved them to this machine and now get this error at least once during every show I watch if not more. I can't recall whether I have seen this watching a QAM channel.

I do know that if I switch the channel back and forth it goes away. It also will eventually go away if you just let it sit. While the screen is blue and says Low Bitrate, you can still hear the audio with no problems.

Last week I went out and bought 2x WinTV-HVR-950Q USB sticks. While I never saw this error these cards just simply did not work together at all. I only ever had one tuner that would work at a time and occasionally they would both disappear even though the setup detected them and scanned through all the channels but that is a whole other story.

I've tried reinstalling from scratch 3 or 4 times. I've downloaded the latest video/audio/tuner drivers. I've tried the default MSFT drivers. I've tried the Windows Update drivers. I've tried to install updates in steps to see if something makes a difference and nothing seems to matter. To me it seems like a driver/OS issue.

I see this error all over the place with Windows 7. So far I have a list of things that it COULD be and that you SHOULD try.

1) You will see this error if you have over 4GB of RAM - I have 6GB and haven't tested taking one stick out. I really don't feel like ripping my computer apart to test this one.
2) You need to uninstall and reinstall WMC - I haven't tried this yet but think I will this weekend. This should be easy enough to test.
3) Update your drivers - I keep multiple versions of the drivers so I can test multiple combinations. Nothing seems to work.
4) Reinstall Windows 7 - I do this regularly. I have a base, vanilla install that I build on top of. Reinstalling does not help.
5) Rerun MC setup - I have done this so many times that I am pretty sure this has NOTHING to do with the problem.

Finally, I have contacted Avermedia and this was their response:

========
"Dear Customer,
Thank you for contacting AVerMedia Technologies, Inc. USA Office.

Low Bit Rat is an issue with Windows 7 Media Center and there are no solutions for it as of right now. I suggest using our software AVer MediaCenter until there is a fix for Windows Media Center.

*** Live Chat support is now available at http://www.avermedia-usa.com/AverTV/ ***

*** Technical Support Line (877) 774 - 4543 ***

*NOTE* Please do not reply to this email as it will not be answered. Please login to the website to submit replies or requests.

Regards,
Customer Care
AVerMedia USA
2

Your message on Wed, 6th Jan 2010 12:07 pm
Is there a Microsoft response to this issue? I have been scouring a bunch of different forums and support sites and have yet to find one that says they know of, are aware of, or acknowledge the issue in any way? If this truly is a Microsoft issue, I would like to see the source and reply with my details as well.
3

Message by khangn on Wed, 6th Jan 2010 3:10 pm
--
Dear Customer,
Thank you for contacting AVerMedia Technologies, Inc. USA Office.

I only see the issues on forums but I believe Microsoft is denying the issue. But here is a forum that you can look at. http://social.technet.microsoft.com/Forums/en-US/w7itpromedia/thread/2af67910-101e-41ce-9bd8-911c3e83c3bf

*** Live Chat support is now available at http://www.avermedia-usa.com/AverTV/ ***

*** Technical Support Line (877) 774 - 4543 ***

*NOTE* Please do not reply to this email as it will not be answered. Please login to the website to submit replies or requests.

Regards,
Customer Care
AVerMedia USA"
========================

So the Tuner folks are saying it's Microsoft and Microsoft is saying it's a driver issue. Has anyone taken ownership of this issue?

Monday, January 11, 2010 9:04 PM

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I also get the Low Bit rate error about once per day now. I was running Vista Ultimate 32 with an Hauppauge 1600 for 2 years without an issue. I did a new install of Windows 7 Ultimate, updated the Hauppauge and my NVIDIA GeForce drivers and now I see this issue. The frequency of this issue seems really high. Any guidance from the Media Center team on what the Low Bit rate is telling me?

By the way, I have to reboot the PC to clear the error, stopping media center and starting again does not help.

Thursday, January 14, 2010 2:07 AM

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Same error on HP Media Center m7690n. 4 GB ram. Conexant Falcon II card that came with standard with this model. 32 bit Win 7 Pro.

I tried uninstalling and reinstalling WMC. Didn't fix it. And it didn't ask me to run thru the WMC config setup when I reinstalled and ran it.

What's the deal?

Tuesday, January 26, 2010 10:19 PM

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Same error on HP Media Center m7690n. 4 GB ram. Conexant Falcon II card that came with standard with this model. 32 bit Win 7 Pro.

I tried uninstalling and reinstalling WMC. Didn't fix it. And it didn't ask me to run thru the WMC config setup when I reinstalled and ran it.

What's the deal?

Hi,
The minimum requirements for some of TV cards to run WMC properly is a processor of 3.0 Ghz Pentium 4 or above, not quiet sure how many of us hold on home PC's such processors. I'd rather change the TV card with a card that runs WMC even on a PC with 1.8 Ghz processor.
Regards

Wednesday, January 27, 2010 9:33 AM

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Same error on HP Media Center m7690n. 4 GB ram. Conexant Falcon II card that came with standard with this model. 32 bit Win 7 Pro.

I tried uninstalling and reinstalling WMC. Didn't fix it. And it didn't ask me to run thru the WMC config setup when I reinstalled and ran it.

What's the deal?

I forgot to add that it was working...then stopped.

Friday, January 29, 2010 2:33 AM

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I wiped out my new Windows 7 install, and installed it again from scratch, did all the windows updates, installed new NVidia drives and the latest Hauppauge Win 7 driver for the 1600, as well as an additional install from their site for Media Center. This time however, (forgot to mention this before), I did not install the Cyberlink PowerDVD 9 which I need to get my Blu-ray to work. But... I still see the low bit rate issue.

When I moved from Vista, to Win7, I did so by adding a new SATA drive. The old one, is easily booted by changing the order in the BIOS. I started to think something comcast was doing was causing this, but ruled that out by booting and running in Vista.... no issues. Then I remembered that one difference with Media Center 7 is with the Clear QAM tuner detection and setup, so I went back through the media center TV tuner setup and manually added only the set top box, leaving the clear qam tuner disabled... (I hope), but no.. I have the issue still.

So, the differences between the working Vista System and the "low bit rate error about once a day and require a reboot", Windows 7 system are:
- Operating System (much better than Vista)
- Media Center Win 7
- Different Hauppauge 1600 driver.. (one from the Vista setup was from 2008)

Anyone know where I can get the last revision back of Hauppauge 1600 drivers?
Anyone have any other thoughts?

Friday, January 29, 2010 5:28 PM

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I wiped out my new Windows 7 install, and installed it again from scratch, did all the windows updates, installed new NVidia drives and the latest Hauppauge Win 7 driver for the 1600, as well as an additional install from their site for Media Center. This time however, (forgot to mention this before), I did not install the Cyberlink PowerDVD 9 which I need to get my Blu-ray to work. But... I still see the low bit rate issue.

When I moved from Vista, to Win7, I did so by adding a new SATA drive. The old one, is easily booted by changing the order in the BIOS. I started to think something comcast was doing was causing this, but ruled that out by booting and running in Vista.... no issues. Then I remembered that one difference with Media Center 7 is with the Clear QAM tuner detection and setup, so I went back through the media center TV tuner setup and manually added only the set top box, leaving the clear qam tuner disabled... (I hope), but no.. I have the issue still.

So, the differences between the working Vista System and the "low bit rate error about once a day and require a reboot", Windows 7 system are:
- Operating System (much better than Vista)
- Media Center Win 7
- Different Hauppauge 1600 driver.. (one from the Vista setup was from 2008)

Anyone know where I can get the last revision back of Hauppauge 1600 drivers?
Anyone have any other thoughts?

Hi,
If you try using only an indoor antenna will discover that works very good WMC without any additional drivers or WMC diff configuration.
Regards

Saturday, January 30, 2010 8:06 AM

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I replaced my aver bravo hybrid card with an ati 650 theater pro and the problem disappeared. It might be possible that this is a problem that affects tv tuner cards that use software decoding.

Saturday, January 30, 2010 3:26 PM

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Try removing a RAM chip. Not sure why this works, but it just did for me. I had 4gb of RAM (2x2GB of DDR3) and I took one chip out, and left one 2gb chip in DIMM1.

When I restarted, the low bite rate error in Windows 7 Media Center was fixed/solved. Please post if this solution also worked for you.

Proposed as answer by Archnizzle Sunday, January 31, 2010 10:07 PM

Sunday, January 31, 2010 10:06 PM

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Try removing a RAM chip. Not sure why this works, but it just did for me. I had 4gb of RAM (2x2GB of DDR3) and I took one chip out, and left one 2gb chip in DIMM1.

When I restarted, the low bite rate error in Windows 7 Media Center was fixed/solved. Please post if this solution also worked for you.

Glad this worked for you but removing RAM is a workaround, not a solution.

Sunday, January 31, 2010 11:07 PM

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I wiped partition and reinstalled 32 bit Win7. It now works. After every update and software install, I am going back to make sure it still works. So far, so good. If I find a software change is the cause, I'll post details back here.

Monday, February 1, 2010 8:55 PM

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i had the same problem worked around it by going to control pane- power options- advanced - scroll to usb setting- set suspend to disabled
worked for me good luck

Proposed as answer by Deedle64 Friday, February 5, 2010 11:12 PM

Monday, February 1, 2010 9:19 PM

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I contacted Hauppauge support and they suggested I try moving from the S-Video input to the coax input. They also stated: "This low bitrate problem appears to affect all TV tuner manufacturers under Windows 7. Microsoft is looking into this issue."

I changed to using the co-ax input but still get the low bitrate issue approximately once per day. I guess I'm stuck waiting on a fix from Microsoft.

Also, I'm not clear on I.V.'s suggestion to use only an indoor antenna. Where I live, that would let me watch as many channels as I can with the low bitrate error being displayed... zero.

Proposed as answer by Saltyamp Friday, February 5, 2010 10:13 PM

Thursday, February 4, 2010 3:48 PM

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I also have same problem. Media center works for a while and then loses sound. Occurs with several TV tuners. It seems to me that the proiblem can be overcome by turning recording on. but thern you have to remenber to delete all the recordings.
My system Core i7 quad, 6GB, Windows 7 64, and now, to no avail ATI radeon 5770 video card with either asus PE6200 or Hauppauge HVR 1100 tuners. Will try the reload wmc trick but do not hold out much hope.
Otherwise WMC is great, auto tune and naming of channels, epg etc.

Thursday, February 25, 2010 7:59 PM

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The (AUDIO) Realtek ALC889a chipset WILL NOT HANDLE TV tuners- does your mobo have these chips? Poor you- there is NO fix- I'm in the same boat-Bought a Gigabye GA-E7AUM-DS2H (for the nvidia 9400 GPU/HTPC). Using Realtek Rev. 16029 (AZALIA) drivers now (most recent). THERE IS NO FIX- get a new mobo- Realtek GOT YA!

Tuesday, March 9, 2010 7:15 AM

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http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b47f2289-ab1e-41a9-b020-8ab29ca9ac7f

just was released

Barb Bowman www.digitalmediaphile.com

Tuesday, March 23, 2010 5:39 PM

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http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b47f2289-ab1e-41a9-b020-8ab29ca9ac7f

just was released

Barb Bowman www.digitalmediaphile.com

Did this solution work for anyone? I tried to apply this update, but I get "this update is not applicable to your computer".

Edited by LordLentz Tuesday, September 28, 2010 5:55 PM reformat

Tuesday, September 28, 2010 5:54 PM

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Please start a new thread describing your issue and equipment.

On Tue, 28 Sep 2010 17:54:52 +0000, LordLentz wrote:

>Did this solution work for anyone? I tried to apply this update, but I get "this update is not applicable to your computer".

Barb Bowman

http://www.digitalmediaphile.com

Wednesday, September 29, 2010 10:22 AM

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This just started on my system after working flawlessly for months. The change is I switched monitors. Yes, I thought that would be a big clue that would help some of you. My old monitor was a glass tube CRT type monitor since that media center PC is more for recording/harvesting shows and windows 7, being cool like it is, allows so that I watch them from another machine.

The difference as near as I can tell is either the video resolution 1280x1024 (used to be 1024x768) or the driver for the Display (not so much the Video card drivers but the difference between say Samsung Syncmaster display versus the old VGA generic display Samtron 75V dated 2001).

So I loaded up Tuneup Utilities - there are lots of ways to do what it does this isn't a spam ad for this utility or anything. I tweaked everything for performance, uninstalled everything I didn't need, defragged registry, tuned all the things I could think of, uninstalled antivirus, then turned the display rez back down to 1024x768.

Been fine for hours now so think I got it whipped. If I knew then what I know now, would just have left the tube CRT display monitor on the thing. If it acts up again in the future I suppose I will count myself lucky that the local charity drop off refused the tube monitors hehe I'll just put the old monitor back on. It should be easy enough to find one of those on craigs list for a ten bucks and a handshake since people can't dispose of them anyway now. Actually goodwill was still accepting them so you could try a goodwill store maybe too if you wanted to try that instead of all the tweaking.

Friday, November 19, 2010 3:44 PM

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