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Print Spooler Error - Cannot create a file when that file already exists. RRS feed

  • Question

  • I'm seeing the following error in the print spooler event logs. This error is logged whenever the spooler just hangs after jobs are sent to the printer by the application. Once the spooler is restarted from service manager, the print resumes. This error occurs randomly and many prints go through without issues and all of a sudden we see this error happening.

    This is on a Windows 7 64 bit environment connected to a EPSON TM-H6000IV printer. Does anybody know why this is happening and what can we do to fix this issue?

    Appreciate the help - thanks.

    [Error message]

    - <PrintOnProcFailedEd xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
      <Param1>document</Param1>
      <Param2>user</Param2>
      <Param3>EPSON TM-H6000IV Receipt</Param3>
      <Param4>NT EMF 1.008</Param4>
      <Param5>524288</Param5>
      <Param6>456468</Param6>
      <Param7>1</Param7>
      <Param8>2</Param8>
      <Param9>\\CAGE-3</Param9>
      <Param10>183</Param10>
      <Param11>Cannot create a file when that file already exists.</Param11>
      </PrintOnProcFailedEd>
      </UserData>
      </Event>

    Tuesday, September 16, 2014 5:18 PM

Answers

  • Hi

    Look at the registry fix in the link below, also try updating the drivers and look at updating the firmware on the printer itself as well:

    http://social.technet.microsoft.com/Forums/windows/en-US/4eb66c6d-2bef-4bc5-8c39-3790e50acd1c/windows-cannot-connect-to-the-printer-cannot-create-a-file-when-that-file-already-exists?forum=w7itprogeneral


    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 16, 2014 5:29 PM
  • Hi Rakesh1975,

    You can run this following Fixit tool to reset your printer configuration:

    Microsoft Fixit for Printing

    http://blogs.technet.com/b/askperf/archive/2012/02/24/microsoft-fixit-for-printing.aspx

    In current situation, this would be related to the printer spooler folder, this tool would empty this folder and restart spooler service.


    Alex Zhao
    TechNet Community Support

    Thursday, September 18, 2014 2:57 AM

All replies

  • Hi

    Look at the registry fix in the link below, also try updating the drivers and look at updating the firmware on the printer itself as well:

    http://social.technet.microsoft.com/Forums/windows/en-US/4eb66c6d-2bef-4bc5-8c39-3790e50acd1c/windows-cannot-connect-to-the-printer-cannot-create-a-file-when-that-file-already-exists?forum=w7itprogeneral


    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 16, 2014 5:29 PM
  • Hi Rakesh1975,

    You can run this following Fixit tool to reset your printer configuration:

    Microsoft Fixit for Printing

    http://blogs.technet.com/b/askperf/archive/2012/02/24/microsoft-fixit-for-printing.aspx

    In current situation, this would be related to the printer spooler folder, this tool would empty this folder and restart spooler service.


    Alex Zhao
    TechNet Community Support

    Thursday, September 18, 2014 2:57 AM