Office, Outlook, JunkEmail RRS feed

  • Question

  • Dear Microsoft & Social TechNet Microsoft,

    The Email problems that I've experienced in the past few months
    have not gone away - JUNK EMAIL is becoming a Major Problem.

    Today, I encountered 32 Junk Emails and the problem seems Worse.

    - PORNOGRAPHIC ads and other information -

    These "Junk Emails Can't Be Removed"

    You have removed the ability to DELETE or BLOCK the unwanted emails.

    When I try to "BLOCK" those unwanted emails,
    they are stopped from eradication by the following message:
    "This action can't be performed because the senders address
    "<~~~~.~~~~~~~~.~~~~~~~.com>" isn't valid.

    Then, when I try to match the email Title to the designation
    in the presented list (that can't be performed), I am left
    with NO way to define which of the many emails that might be.

    The Alert Message does NOT match the Titled Email with the
    message.  The message is only the internal email addresses.
    Therefore, the two data lists can't be matched.

    This has never (ever) been a problem in the past history of Microsoft.

    (Please see the Picture of my Junk Email [JunkEmail(112416).png])

    • Edited by kell7252 Friday, November 25, 2016 12:32 AM
    Friday, November 25, 2016 12:15 AM

All replies

  • Hi Kell,

    Im sorry, we can't help you with the information you supplied.... You need to take the issue up with your company or your Mail service provider.... eg. Hotmail.com, mail.google.com or your company's Help Desk....

    All mail viewing programs store the original emails (just eml files) in a database on their servers. Office Outlook or any other desktop Mail program, just copies them to your computer. When you delete or flag junk email, those actions are mirrored on your Mail providers servers and on copies that you have on your computer's mail 'inbox'.

    You could try...

    Clicking the refresh button in Office Outlook to re-sync you mail folders on your computer.

    or (if you are using gmail or yahoomail or outlook.com as your Mail provider)

    using IE to go to their online Mail service (gmail.com , mail.yahoo.com and outlook.com (for outlook or Hotmail accounts) and adjust your mail box settings online, or delete unwanted items from your inbox... Then you have to return to your Office Outlook program and re-sync your folders.


    doing a full Windows Update (Start>Control Panel>Windows Update) to ensure that you are running fully patched versions of Office and other MS products on your windows computer. And then restarting Office Outlook and attempting to delete or move (to your junk email folder) those unwanted mail items.

    Your mail service provider will need the senders mail address which should be in the form xxxx@domain.com (with an '@' in it). "<~~~~.~~~~~~~~.~~~~~~~.com>"  looks like a web site address, not an email address. Are you sure you are clicking the right menu option in Office Outlook? Depending on the Office version it should be an option with 'Junk email' in the name...


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    Sunday, November 27, 2016 5:55 PM
  • Hi,

    In addition, for Outlook problems, I suggest discussing it in our Windows Office forum. They are the best resource to troubleshoot this issue.


    Best Regards,


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, November 28, 2016 9:02 AM
  • Hi,

    We haven’t heard from you for a couple of days, have you solved the problem? How about the solution we have provided? We are looking forward to your good news.

    Best Regards,


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, December 5, 2016 7:32 AM