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User with Plan 2 license , unable to get mails on outlook application RRS feed

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    Hi there,

    Have you checked on your Outlook client profile setting or your OST file? If your users are able to receive emails in web console that means the mailbox is working fine. There might be some issues with the Outlook profile.

    I would suggest you to change the outlook to online mode instead of cache mode and check if issue persists. You can also try to recreate the outlook profile. 

    Thanks

    Wednesday, March 4, 2020 5:33 PM
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    Hi,

    What's the type of you account configured on your Outlook desktop client? Exchange？

    Can you send mail normally?

    Given this situation, just as Marcus said, if you are using cached mode, please try start your Outlook in online mode and see if there is any difference.(File > Account Settings > Double click your acccount > Uncheck "Use Cached Exchang Mode to download email to an Outlook data file".)

    Besides, your send/receive file may be corrupted, please close your Outlook client > Press Win+R to open Run > Type "%USERPROFILE%\AppData\Roaming\Microsoft\Outlook" and press Enter > Rename .srs files to .old > Restart your Outlook desktop client and test.

    If the issue continues, please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.

    Hope this can be helpful.

    Regards,

    Aidan Wang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, March 5, 2020 1:50 AM
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    Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards, 

    Aidan Wang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Friday, March 6, 2020 8:32 AM