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Experiencing bugcheck 0x0000009f (0x0000000000000003, 0xfffffa800462ca10, 0xfffff80000b9c3d8, 0xfffffa800d94a010 RRS feed

  • Question

  • My computers in the lab are crashing with the error

     " The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800462ca10, 0xfffff80000b9c3d8, 0xfffffa800d94a010). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 012313-35677-01."

    I am not able to figure out what the problem is.  I have about 10 to 15 computers going down this way, out of about 100 computers in my lab. They occur sporadically in the computers. Can someone help me out with this? Any help would be appreciated! :)

    The dump files can be found in the following link

    http://sdrv.ms/Yc3LjC

    Thanks

    -Nishanth



    • Edited by NishanthB Monday, January 28, 2013 4:06 PM
    Monday, January 28, 2013 3:58 PM

All replies

  • The driver that may be causing the issue is the teefer.sys:

    fffff800`00b9c538  fffff880`018067c8Unable to load image \SystemRoot\system32\DRIVERS\Teefer.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Teefer.sys
    *** ERROR: Module load completed but symbols could not be loaded for Teefer.sys

    The teefer.sys is a Symantec Endpoint Protection driver.

    Also, there may be a conflict between Trusteer Rapport and Symantec Endpoint Protection as conflicts have been reported in the past.

    You may want to contact Symantec on this.

    The e1c62x64.sys, the Intel network adapter driver, was also involved in the crash so you could try updating that driver.


    • Edited by auggyMVP Monday, January 28, 2013 7:39 PM
    Monday, January 28, 2013 7:35 PM

  • In addition, regarding the error message, please refer to the following KB article:

    "0x0000009F" Stop error in Windows 7 or in Windows Server 2008 R2 when the computer enters or resumes from the Soft Off (S5) power state
    http://support.microsoft.com/kb/2459268

    Thanks.


    Nicholas Li
    TechNet Community Support

    Wednesday, January 30, 2013 8:12 AM