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SCCM Client installation fails RRS feed

  • Question

  • I have been banging my head against this for weeks now, I am trying to install the sccm 2012 R2 client on a machine but it keeps failing with the following errors;

    MSI: Warning 25702. Failed to uninstall PrepDrvr.Sys for Software Metering Agent.

    MSI: Module C:\windows\CCM\UDAProvider.dll failed to register.  HRESULT -2147024703.  Contact your support personnel.

    File C:\windows\ccmsetup\{4D87A80B-6971-43EF-A59F-8088D214378A}\client.msi installation failed. Error text: ExitCode: 1603
    Action: SelfRegModules.
    ErrorMessages:
    Module C:\windows\CCM\UDAProvider.dll failed to register.  HRESULT -2147024703.  Contact your support personnel.

    Any help to resolve this and get the client installed will be greatly appreciated.

    Thursday, July 30, 2015 12:40 PM

All replies

  • Hi,

    Waht is your client computer OS?

    Wich kind of client installation are you trying?

    Is your computer client of a previous version of ConfigMgr? In this case, you should uninstall the previous version, run ccmclean.exe, reboot and retry to install.

    Thursday, July 30, 2015 2:01 PM
  • Can you try to do a clean uninstall of the client before installing the new one please.

    you can use ccmsetup /uninstall

    To look if the old client was uninstall properly look at a file call client.msi_uninstall.log if my memory is right

    You could also from the old sms 2003 support tool get the ccmclean 

    If you need info about this look here:http://anoopcnair.com/2012/06/11/configmgr-sccm-2012-uninstallremove-cm-2012-client-using-ccmclean-exe/

    Thursday, July 30, 2015 2:05 PM
  • WIndows 7 ENT SP1 32-bit
    Thursday, July 30, 2015 2:10 PM
  • I have done all of the above and same issue.
    Thursday, July 30, 2015 2:10 PM
  • I have done all of the above and same issue.

    Are you sure the client was uninstall perfectly can you validate in the log?

    After the complete uninstall just make a reboot and try again. But clearly you have remaining of the last sccm client installation on that windows 7 computer.

    Thursday, July 30, 2015 2:19 PM
  • the CCMClean is not cleaning all the entities
    Thursday, July 30, 2015 2:21 PM
  • Try following this

    http://blogs.technet.com/b/michaelgriswold/archive/2013/01/02/manual-removal-of-the-sccm-client.aspx

    Thursday, July 30, 2015 2:23 PM
  • Have you considered that WMI may corrupt on this machine? You could try rebuilding the WMI repository - http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx 
    Thursday, July 30, 2015 2:23 PM
  • I have tried this too. this was he first thing I tried. Tried re-registering all DLLs too.
    Thursday, July 30, 2015 2:28 PM
  • What happens when you manually try to register the dll specified? Does it give you the same error code?

    The error code btw means that it is not a valid Win32 process. This is often caused by a corrupt file or AV. Have you validated that the dll in question is correct and works correctly on other systems?


    Jason | http://blog.configmgrftw.com | @jasonsandys

    Thursday, July 30, 2015 2:46 PM
  • I get an error the module failed to load. I have confirmed in other systems that it is valid and works.
    Thursday, July 30, 2015 3:02 PM
  • I have reset the WMI, Disabled the Antivirus tried everything I found in the posts above and other posts. Same error. Only thing I have not tried is re-image the machine. Which is a bit tough as it is in a remote office.
    Thursday, July 30, 2015 3:38 PM

  • If you need info about this look here:http://anoopcnair.com/2012/06/11/configmgr-sccm-2012-uninstallremove-cm-2012-client-using-ccmclean-exe/

    Updated the link https://www.anoopcnair.com/configmgr-sccm-2012-uninstallremove-cm-2012-client-using-ccmclean-exe/

    Anoop C Nair (My Blog www.AnoopCNair.com) - Twitter @anoopmannur - FaceBook Forum For SCCM


    Friday, January 12, 2018 4:45 AM