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BOSD MiniDump file help! RRS feed

  • Question

  • Hi, Im having a lot of BOSD issues lately, I do have an overclock, just want to be sure if thats the issue or something else.

    https://www.dropbox.com/s/1araiudb1q3utz3/060718-7359-01.rar?dl=0

    I really appreciate the help.

    Friday, June 8, 2018 4:08 AM

Answers


  • 1) To evaluate the BSOD please post logs for troubleshooting.

    2) Using administrative command prompt copy and paste this whole command.

    3) Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    4) The command will automatically collect the computer files and place them on the desktop.

    5) Then use one 7zip and one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    6) This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    7) Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    8) There are two files for you to find manually: 

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    b) Dxdiag:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

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    .

    Please remember to vote and to mark the replies as answers if they help.

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    .

    .

    • Marked as answer by Nelpi Monday, June 25, 2018 3:02 PM
    Monday, June 11, 2018 2:26 AM

All replies

  • It's only one Minidump but it shows an Hardware error while playing Street tFighter V 

    You should disable the overclocking and test again...

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 3B, {c000001d, fffff8013dad158b, ffff81022ae7cf40, 0}
    Probably caused by : hardware ( nt!KiInsertTimerTable+20b )
    Followup:     MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c000001d, Exception code that caused the bugcheck
    Arg2: fffff8013dad158b, Address of the instruction which caused the bugcheck
    Arg3: ffff81022ae7cf40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------

    KEY_VALUES_STRING: 1

    TIMELINE_ANALYSIS: 1

    DUMP_CLASS: 1
    DUMP_QUALIFIER: 400
    BUILD_VERSION_STRING:  16299.431.amd64fre.rs3_release_svc_escrow.180502-1908
    SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.
    SYSTEM_PRODUCT_NAME:  To be filled by O.E.M.
    SYSTEM_SKU:  To be filled by O.E.M.
    SYSTEM_VERSION:  To be filled by O.E.M.
    BIOS_VENDOR:  American Megatrends Inc.
    BIOS_VERSION:  F18i
    BIOS_DATE:  01/06/2014
    BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.
    BASEBOARD_PRODUCT:  Z77X-D3H
    BASEBOARD_VERSION:  To be filled by O.E.M.
    DUMP_TYPE:  2
    BUGCHECK_P1: c000001d
    BUGCHECK_P2: fffff8013dad158b
    BUGCHECK_P3: ffff81022ae7cf40
    BUGCHECK_P4: 0
    EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
    FAULTING_IP:
    nt!KiInsertTimerTable+20b
    fffff801`3dad158b fe              ???
    CONTEXT:  ffff81022ae7cf40 -- (.cxr 0xffff81022ae7cf40)
    rax=ffffad812ff431a0 rbx=0000000000000000 rcx=ffffad8134a2a1a0
    rdx=ffffad81345f61a0 rsi=fffff8013d9a4800 rdi=00000000000011e0
    rip=fffff8013dad158b rsp=ffff81022ae7d930 rbp=fffff8013d9a59e8
     r8=0000000000000000  r9=fffff8013da97000 r10=fffff8013d9a1180
    r11=00000000001637d0 r12=000000000000007f r13=000000000000007f
    r14=ffffad813603d820 r15=00000003e1ff7b2e
    iopl=0         nv up ei pl nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
    nt!KiInsertTimerTable+0x20b:
    fffff801`3dad158b fe              ???
    Resetting default scope
    CPU_COUNT: 8
    CPU_MHZ: dad
    CPU_VENDOR:  GenuineIntel
    CPU_FAMILY: 6
    CPU_MODEL: 3a
    CPU_STEPPING: 9
    CPU_MICROCODE: 6,3a,9,0 (F,M,S,R)  SIG: 1B'00000000 (cache) 1B'00000000 (init)
    BLACKBOXBSD: 1 (!blackboxbsd)

    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  StreetFighterV.e
    CURRENT_IRQL:  2
    ANALYSIS_SESSION_HOST:  SP5-GMA
    ANALYSIS_SESSION_TIME:  06-08-2018 09:55:58.0976
    ANALYSIS_VERSION: 10.0.17134.1 amd64fre
    MISALIGNED_IP:
    nt!KiInsertTimerTable+20b
    fffff801`3dad158b fe              ???
    LAST_CONTROL_TRANSFER:  from fffff8013dacf7d3 to fffff8013dad158b
    STACK_TEXT: 
    ffff8102`2ae7d930 fffff801`3dacf7d3 : ffffad81`3530a080 ffffad81`3530a180 00000000`005f99a0 fffff801`00000000 : nt!KiInsertTimerTable+0x20b
    ffff8102`2ae7d9a0 fffff801`3db25515 : ffffad81`0000007f ffffad81`00000000 ffff8102`2ae7db01 00000000`00000000 : nt!KiCommitThreadWait+0x2e3
    ffff8102`2ae7da40 fffff801`3df489cf : ffffad81`3530a080 20c49ba5`e353f7cf 00000000`00000000 00000000`00000000 : nt!KeDelayExecutionThread+0x3e5
    ffff8102`2ae7dad0 fffff801`3dc1e463 : ffffad81`3530a080 ffffad81`35992700 ffffffff`ffffd8f0 ffffad81`34b06f10 : nt!NtDelayExecution+0x5f
    ffff8102`2ae7db00 00007ff9`6b030944 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`5367fda8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`6b030944

    THREAD_SHA1_HASH_MOD_FUNC:  9cad2ca9c52c97d8b267e821507b791b63b36d1d
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  c08e8fb3452f58dbf06d9c8c743a050792649c30
    THREAD_SHA1_HASH_MOD:  f08ac56120cad14894587db086f77ce277bfae84
    FOLLOWUP_IP:
    nt!KiInsertTimerTable+20b
    fffff801`3dad158b fe              ???
    FAULT_INSTR_CODE:  66fffffe
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  nt!KiInsertTimerTable+20b
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    IMAGE_VERSION:  10.0.16299.461
    STACK_COMMAND:  .cxr 0xffff81022ae7cf40 ; kb
    MODULE_NAME: hardware
    FAILURE_BUCKET_ID:  IP_MISALIGNED
    BUCKET_ID:  IP_MISALIGNED
    PRIMARY_PROBLEM_CLASS:  IP_MISALIGNED
    TARGET_TIME:  2018-06-08T02:52:07.000Z
    OSBUILD:  16299
    OSSERVICEPACK:  461
    SERVICEPACK_NUMBER: 0
    OS_REVISION: 0
    SUITE_MASK:  272
    PRODUCT_TYPE:  1
    OSPLATFORM_TYPE:  x64
    OSNAME:  Windows 10
    OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS
    OS_LOCALE: 
    USER_LCID:  0
    OSBUILD_TIMESTAMP:  2018-05-11 23:40:25
    BUILDDATESTAMP_STR:  180502-1908
    BUILDLAB_STR:  rs3_release_svc_escrow
    BUILDOSVER_STR:  10.0.16299.431.amd64fre.rs3_release_svc_escrow.180502-1908
    ANALYSIS_SESSION_ELAPSED_TIME:  35ca
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:ip_misaligned
    FAILURE_ID_HASH:  {201b0e5d-db2a-63d2-77be-8ce8ff234750}


    Friday, June 8, 2018 8:07 AM
  • Thanks a lot Gerald

    Any clues on whether the issue is memory, gpu or CPU?

    Im aware you said to disable the  overclock, but Im curious if the minidump tells you which hardware

    is the actual problem for this specific event.

    Thanks again.

    Friday, June 8, 2018 4:02 PM
  • Probably memory but I'm not used to debug dump... ;-)
    You can test it with Memtest86+

    Here's a link to an explanation if you want to do it: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

    Gérald

    Friday, June 8, 2018 7:33 PM
  • Hi,

    In addition, you can also refer to the following article and check if it can help you.

    How to check your Windows 10 PC for memory problems

    https://www.windowscentral.com/how-check-your-pc-memory-problems-windows-10

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Tony_Tao Monday, June 18, 2018 7:34 AM
    Monday, June 11, 2018 2:10 AM

  • 1) To evaluate the BSOD please post logs for troubleshooting.

    2) Using administrative command prompt copy and paste this whole command.

    3) Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    4) The command will automatically collect the computer files and place them on the desktop.

    5) Then use one 7zip and one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    6) This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    7) Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    8) There are two files for you to find manually: 

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    b) Dxdiag:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

    .

    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .

    • Marked as answer by Nelpi Monday, June 25, 2018 3:02 PM
    Monday, June 11, 2018 2:26 AM
  • thanks, fixed, I just pulled the overclock a bit down and it's fine now.
    Monday, June 25, 2018 3:03 PM
  • Glad to hear this issue has been solved, thank you for sharing:)

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 5, 2018 8:30 AM