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BSOD 0x7a RRS feed

  • Question

  • I have been getting stop errors repeatedly.
    Type of error is 0x7a and the second parameter is always 0xc000185.

    I kept a few recent dump files wich I'd like to mail for analysis.

    I did try to open them with dumpchk and got nowhere.

    I also ran disk check and memory check, all OK.

    Toshiba Satellite l350, Win 7 home premium SP1 32 (x86).

    How and where to can I mail the dump files (each about 170 - 180 kb)?

    yours

    laksi

    Monday, November 18, 2013 11:27 PM

Answers

  • your harddrive is failing:

    C:\Users\André>err 0xc0000185
    # for hex 0xc0000185 / decimal -1073741435
      STATUS_IO_DEVICE_ERROR                                         ntstatus.h
    # The I/O device reported an I/O error.
    # 1 matches found for "0xc0000185"

    backup the data as soon as possible and do a disk diag check.


    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by ZigZag3143x Wednesday, November 20, 2013 5:46 PM
    • Marked as answer by Karen Hu Thursday, December 5, 2013 2:37 AM
    Tuesday, November 19, 2013 5:45 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.

    If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  

    *

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)

    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

     

    Link for how to  upload below.
    *
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    *
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here
    Asking an effective question to get help fast here
    Basic troubleshooting tips can be found here
    Driver verifier-Tracking down a mis behaving driver  here
    Links to out other wiki's can be found here.


    Co-Authored by  JMH3143

    Wanikiya and Dyami--Team Zigzag

    Monday, November 18, 2013 11:55 PM
  • your harddrive is failing:

    C:\Users\André>err 0xc0000185
    # for hex 0xc0000185 / decimal -1073741435
      STATUS_IO_DEVICE_ERROR                                         ntstatus.h
    # The I/O device reported an I/O error.
    # 1 matches found for "0xc0000185"

    backup the data as soon as possible and do a disk diag check.


    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by ZigZag3143x Wednesday, November 20, 2013 5:46 PM
    • Marked as answer by Karen Hu Thursday, December 5, 2013 2:37 AM
    Tuesday, November 19, 2013 5:45 AM
  • Zipped MSinfo32
    http://sdrv.ms/1cGvsYt

    Zipped 4 minidumps
    http://sdrv.ms/1cGvEqA

    Thanks :-)
    laksi (aka yaakov laks)

    Wednesday, November 20, 2013 3:41 PM
  • Hi,

    One dump file show pffiler.sys driver error. This pffiler.sys driver belongs to Iobit Password Folder or Peerguardian.

    Did you install it? If yes, please uninstall it.

    In addition, please try the following methods:

    Method 1:

    I would suggest you follow the steps provided in the below link and check if it helps:

    http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

    Method 2:

    After following steps provided in the above link, I would suggest you to place the computer in clean boot and check which third party software/driver is causing the issue:

    http://support.microsoft.com/kb/929135

    Note:  place the computer to normal startup by following the step 7 from the above link.

    Method 3:

    Update the graphics card driver and check if it helps:

    http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

    Method 4:

    Run chkdsk and check if it fixes the issue:

    http://windows.microsoft.com/en-US/windows7/Check-a-drive-for-errors

    Method 5:

    Run memory diagnostic tool and check if it resolves the issue:

    http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer

     


    Karen Hu
    TechNet Community Support

    Tuesday, November 26, 2013 12:16 PM
  • As I already told you your Fujitsu 250GB MHZ2250BH G1 HDD fails with an IO error. Backup all data and replace the drive.

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, November 26, 2013 6:28 PM