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  • Question

  • My network access protection agent service has stopped working, and I don't know why. Can you give me an anwser?


    Saturday, September 18, 2010 2:27 PM


  • Hi Olleay,


    Thanks for posting here.


    According what you mention right now , it’s hard to isolated and verify cause of this issue.


    How did you know that this service is stopped ? What if you manually start it? please open a command prompt as administrator permission and perform “net start napagent” , would it return to work?

    What’s the OS version running on this problematic computer? Have you recently installed any software or configured your computer ?

    Usually , we’d like to collect NAP related event records form event logs for isolate and resolve NAP agent service stopped issue .


    Here are some related KB articles for you refer:


    The Network Access Protection Agent service may not start after you restart a Windows Vista Service Pack 1-based computer



    The LSASS.exe process crashes and the computer restarts when you try to start the Network Access Protection Agent service on a Windows XP Service Pack 3 -based client computer





    Tiger Li

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, September 20, 2010 7:56 AM