none
500 5.3.3 Unrecognized command error

    Question

  • Dear All

    I have an exchange server, sometimes will can not receive some email. (Not must).

    Status 01

    ==============================================================

    ---------- 転送メッセージ ----------
    From: Mail Delivery Subsystem <[a:mailto:mailer-daemon@googlemail.com]mailer-daemon@googlemail.com>
    日付: 2017年8月2日 20:26
    件名: Delivery Status Notification (Failure)
    To: [a:mailto:,

    Diagnostic-Code: smtp; 500 5.3.3 Unrecognized command
    Last-Attempt-Date: Wed, 02 Aug 2017 04:26:24 -0700 (PDT)

    ===============================================================

    Status 02

    ===============================================================

    NHLMAIL.abc.com.hk rejected your message to the following email addresses:
    UserC (UserC@abc.com.hk)
    The recipient's email system can't process this message. Please try resending the message later.
    NHLMAIL.abc.com.hk gave this error:
    Unrecognized command 
    UserB (UserB@abc.com.hk)
    The recipient's email system can't process this message. Please try resending the message later.
    NHLMAIL.abc.com.hk gave this error:
    Unrecognized command 
    UserA (UserA@abc.com.hk)
    The recipient's email system can't process this message. Please try resending the message later.
    NHLMAIL.abc.com.hk gave this error:
    Unrecognized command

    Diagnostic information for administrators:
    Generating server: OS2PR01MB1148.jpnprd01.prod.outlook.com
    Total retry attempts: 1
    UserC@abc.com.hk
    NHLMAIL.abc.com.hk
    Remote Server returned '500 5.3.3 Unrecognized command'
    UserB@abc.com.hk
    NHLMAIL.abc.com.hk
    Remote Server returned '500 5.3.3 Unrecognized command'
    UserA@abc.com.hk
    NHLMAIL.abc.com.hk
    Remote Server returned '500 5.3.3 Unrecognized command'
    Original message headers:
    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
     d=NintendoJP.onmicrosoft.com; s=selector1-nintendo-co-jp;
     h=From:Date:Subject:Message-ID:Content-Type:MIME-Version;
     bh=3NVeUeG40vjGh1lIVfv/3zQt8OShYJDisYo4srzzmWo=;
     b=PpZSVIHrfq5e9MS2j8GXMVgb/VBzSm9otbsTMQT+dWZwvm76TzyiJe0mpbRQUjsZ37XWa8pRgBrosM7ktt6BGqlPCMcbGbJuA8QI/UF6KgrWksxtO6J0aGepNM5f6bVRRby7hJj4zahfsttTt48De0IGUg5Wc83ipauHZnzbM9E=
    Authentication-Results: abc.com.hk; dkim=none (message not signed)
     header.d=none;abc.com.hk; dmarc=none action=none
     header.from=def.com.hk;
    Received: from def.com.hk (210.169.213.46) by
     OS2PR01MB1148.jpnprd01.prod.outlook.com (10.174.153.149) with Microsoft SMTP
     Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id
     15.1.1199.15; Thu, 29 Jun 2017 07:57:06 +0000
    From: UserRM/ =?iso-2022-jp?B?GyRCP0BFREUvGyhC?= <UserRM@def.com.hk>
    To: UserC <UserC@abc.com.hk>
    CC: =?iso-2022-jp?B?GyRCQjw+ZU00MnAbKEI=?= <UserRM2@def.com.hk>,
     UserB <UserB@abc.com.hk>, UserA
     <UserA@abc.com.hk>
    Subject: Re: [ml-kikaku_g:1175] =?iso-2022-jp?B?W1BETV0bJEIhWkk+MkEwTRsoQg==?=
     =?iso-2022-jp?B?GyRCTWpILzlUIVtJPjJBME1NaiU3JTklRiVgGyhCKBskQkk+GyhC?=
     =?iso-2022-jp?B?GyRCMkEwTU1qGyhCSUQ6TlBFMDAxMDYwNSBbGyRCSXRJShsoQg==?=
     =?iso-2022-jp?B?GyRCST4yQRsoQigbJEI7RU1NSlE5ORsoQildKQ==?=
    Date: Thu, 29 Jun 2017 16:57:04 +0900
    MIME-Version: 1.0
    Content-Type: text/plain; charset="iso-2022-jp"
    Content-Transfer-Encoding: 7bit
    X-Mailer: HidemaruMail 6.50 (WinNT,601)
    In-Reply-To: <89D2F0ABA7E81Aben_lau@abc.com.hk>
    References: <F43D2F0A00BEBD6D2373860@def.com.hk> <7FD2F0A25D0270ben_lau@abc.com.hk> <F46D2F0A980A116D2373860@def.com.hk> <89D2F0ABA7E81Aben_lau@abc.com.hk>
    Message-ID: <F47D2F0AD4C6B2AD2373860@def.com.hk>
    X-Originating-IP: [210.169.213.46]
    X-ClientProxiedBy: TY1PR01CA0108.jpnprd01.prod.outlook.com (10.167.154.26) To
     OS2PR01MB1148.jpnprd01.prod.outlook.com (10.174.153.149)
    Return-Path: UserRM@def.com.hk
    X-MS-PublicTrafficType: Email
    X-MS-Office365-Filtering-Correlation-Id: deb81b18-e793-43d3-79e0-08d4bec46fe3
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     =?us-ascii?Q?oW5Y5JR6XR4S8/yPgv0O+zu5toshbzvZAldkTyBJPeObqGdgu3LaQ7qvImfF?=
     =?us-ascii?Q?A=3D?=
    X-Microsoft-Exchange-Diagnostics:
     1;OS2PR01MB1148;5: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;24:Hq3FrvPZk0TGQIfXDO4OoypcRt8pIr3366svVMnHxQPGkfFgNzPKQJi1Fz8c3rIq5NEwhBg2mMDkJ7hIQX7HqnE8LWpzq2cmvF2gd7KABQ8=
    SpamDiagnosticOutput: 1:99
    SpamDiagnosticMetadata: NSPM
    X-Microsoft-Exchange-Diagnostics:
     1;OS2PR01MB1148;7: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
    X-OriginatorOrg: def.com.hk
    X-MS-Exchange-CrossTenant-OriginalArrivalTime: 29 Jun 2017 07:57:06.4722
     (UTC)
    X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted
    X-MS-Exchange-Transport-CrossTenantHeadersStamped: OS2PR01MB1148

    ------------------------message/delivery-status------------------------
    Reporting-MTA: dns; OS2PR01MB1148.jpnprd01.prod.outlook.com

    Final-recipient: RFC822; UserC@abc.com.hk
    Action: failed
    Status: 5.3.3
    Remote-MTA: dns; NHLMAIL.abc.com.hk
    X-Supplementary-Info: <NHLMAIL.abc.com.hk #5.3.3 smtp;500 5.3.3
     Unrecognized command>
    X-Display-Name: UserC

    Final-recipient: RFC822; UserB@abc.com.hk
    Action: failed
    Status: 5.3.3
    Remote-MTA: dns; NHLMAIL.abc.com.hk
    X-Supplementary-Info: <NHLMAIL.abc.com.hk #5.3.3 smtp;500 5.3.3
     Unrecognized command>
    X-Display-Name: UserB

    Final-recipient: RFC822; UserA@abc.com.hk
    Action: failed
    Status: 5.3.3
    Remote-MTA: dns; NHLMAIL.abc.com.hk
    X-Supplementary-Info: <NHLMAIL.abc.com.hk #5.3.3 smtp;500 5.3.3
     Unrecognized command>
    X-Display-Name: =?iso-2022-jp?B?GyRCTG5DZkp2MGwbKEI=?=

    ======================================================================

    Thursday, August 3, 2017 4:34 AM

All replies

  • 5.3.3 Means "Remote server has insufficient disk space to hold emai"l. Check disk space on your exchange server.
    Thursday, August 3, 2017 3:05 PM
  • I have two drive C: and D:

    C: is place the program, D: is place the data, C: has more than 30G free, D: has more than 290G free. uninstall all antivirus software, disable antispam in receiver.

    Only sometimes will occured.

    Friday, August 4, 2017 1:40 AM
  • Any other situation will affect it? THanks.
    Tuesday, August 8, 2017 4:09 AM
  • 5.3.3 means the verb the server is trying is not recognized.

    You can enable SMTP Receive logs on each Hub server to capture the SMTP dialog and checl which receive connector is used and which verb don't work.

    https://technet.microsoft.com/en-us/library/bb124500(v=exchg.150).asp


    Bruce Jourdain de Coutance - Consultant MVP Exchange http://blog.brucejdc.fr

    Tuesday, August 8, 2017 10:01 AM
  • Hi EspTS,

    When the Exchange server is located behind a Cisco PIX/ASA firewall device that has the Mailguard feature enabled may cause this issue also. Please have a check.

    Details see: You Cannot Send or Receive E-Mail Messages Behind a Cisco PIX Firewall

    Hope this helps,

    Best Regards,


    Niko Cheng
    TechNet Community Support


    Please remember to mark the replies as answers.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, August 10, 2017 8:23 AM
    Moderator
  • Hi EspTS,

    I'm just writing to check how's everything going? If you have any questions or needed further help on this issue, please feel free to post back. If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.

     

    Thanks for your understanding.

    Best Regards,


    Niko Cheng
    TechNet Community Support


    Please remember to mark the replies as answers.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 29, 2017 1:42 AM
    Moderator