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  • Question

  • Why do I get a freeze up on my computer (averagely 6 times per day) with a comment that comes up and says "Internet Explorer has stopped working."  Frustrating when I am in the middle of things.  Choice then comes up to "wait" or "close program."  It always sends a report to Microsoft but this continues!  Why if it is reporting it to Microsoft 5/6 times a day is there no fix being sent?
    Wednesday, May 23, 2012 12:25 PM

Answers

  • Hi,

    May I know what version of Internet Explorer are  you using now?
    You may reset Internet Explorer settings first.  Here is an official article can be referred to.

    How to reset Internet Explorer settings
    http://support.microsoft.com/kb/923737

    In another way, you may run Internet Explorer with “no-add-ons” model.
    1. Open Start Menu, then click all programs, select Accessories, open the  system tools;
    2. Right-click Internet Explorer(No Add-ons), run as Administrator.
    If the problem disappears, it could be caused by Internet Explorer add-ons, you could try following steps to narrow down.
    1.    In Internet Explorer, click Tools and click Manage add-ons.
    2.    Disable the add-ons and keep the needed items on.
    3.    After finding the related item, double click the item and select Remove.
    4.    Restart Internet Explorer and check the issue again.

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode
    http://blogs.msdn.com/b/ie/archive/2006/07/25/678113.aspx

    If the issue persists, you could restore the Internet Explorer by turn off and turn on the IE feature in the control panel ->Programs and Features.
    Note: Before you restore Internet Explorer, please perform a system backup first and backup your favorites.

    In the meantime, you’d better scan your system and remove malware in time.

    Microsoft Security Essentials
    http://windows.microsoft.com/en-us/windows/products/security-essentials

    • Edited by Ivan-Liu Thursday, May 24, 2012 8:41 AM
    • Marked as answer by Arthur Xie Thursday, June 7, 2012 8:37 AM
    Thursday, May 24, 2012 8:41 AM

All replies

  • Why do I get a freeze up on my computer (averagely 6 times per day) with a comment that comes up and says "Internet Explorer has stopped working."  Frustrating when I am in the middle of things.  Choice then comes up to "wait" or "close program."  It always sends a report to Microsoft but this continues!  Why if it is reporting it to Microsoft 5/6 times a day is there no fix being sent?

    Hi,

    les us know what is your  internet explorer version. whcih help to find the soluntion.  have to tried in different browser. 


    • Edited by V.M Wednesday, May 23, 2012 3:03 PM
    Wednesday, May 23, 2012 3:02 PM
  • Hi,

    May I know what version of Internet Explorer are  you using now?
    You may reset Internet Explorer settings first.  Here is an official article can be referred to.

    How to reset Internet Explorer settings
    http://support.microsoft.com/kb/923737

    In another way, you may run Internet Explorer with “no-add-ons” model.
    1. Open Start Menu, then click all programs, select Accessories, open the  system tools;
    2. Right-click Internet Explorer(No Add-ons), run as Administrator.
    If the problem disappears, it could be caused by Internet Explorer add-ons, you could try following steps to narrow down.
    1.    In Internet Explorer, click Tools and click Manage add-ons.
    2.    Disable the add-ons and keep the needed items on.
    3.    After finding the related item, double click the item and select Remove.
    4.    Restart Internet Explorer and check the issue again.

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode
    http://blogs.msdn.com/b/ie/archive/2006/07/25/678113.aspx

    If the issue persists, you could restore the Internet Explorer by turn off and turn on the IE feature in the control panel ->Programs and Features.
    Note: Before you restore Internet Explorer, please perform a system backup first and backup your favorites.

    In the meantime, you’d better scan your system and remove malware in time.

    Microsoft Security Essentials
    http://windows.microsoft.com/en-us/windows/products/security-essentials

    • Edited by Ivan-Liu Thursday, May 24, 2012 8:41 AM
    • Marked as answer by Arthur Xie Thursday, June 7, 2012 8:37 AM
    Thursday, May 24, 2012 8:41 AM