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Freezing during the boot up process RRS feed

  • Question

  • My computer is permanently stuck at the very first screen during the boot up process.  I can press esc and f10 to try to get the computer to load up the boot menu and setup, however, they don't ever finish loading but the text that says they're loading does appear.

    I've tried checking my RAM individually but my computer still couldn't get past the first screen with any of them.

    I didn't install anything at least a day prior to when the freezes started to occur, nor had there been any signs of anything being wrong as the computer was working fine the entire week before the problem started.

    The computer I'm using is the HP Pavillion Elite m9405f PC.

    Wednesday, October 27, 2010 3:58 AM

Answers

  • Hi,

     

    ·         Please try the following methods first to troubleshoot the issue:

     

    Method 1: Startup Repair from the Windows Recovery Environment (WinRE)

    ===========================================

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press any key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, time, currency, and a keyboard or input method. Then click Next. 

    4. Click Repair your computer. 

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 

    6. In the System Recovery Options dialog box, click Startup Repair.

     

    Method 2: Use Windows Recovery Environment (WinRE) to run System Restore (If System Restore is enabled on your computer)

    ===========================================

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press any key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, time, currency, and a keyboard or input method. Then click Next. 

    4. Click Repair your computer. 

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next 

    6. At the System Recovery Options Dialog Box, click on System Restore.

    7. Follow the System Restore Wizard instructions and choose the appropriate restore point.

    8. Click Finish to restore the system.

     

    Please let me know if it is able to boot the computer.

     

    Regards,

     

    Sabrina


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    • Marked as answer by Sabrina Shen Tuesday, November 2, 2010 3:17 AM
    Thursday, October 28, 2010 5:49 AM