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Desktop icons vanish RRS feed

  • Question

  • Each time I right clik on a desktop icon, the whole desktop disapears except for the gadgets on the right.  They dont simply become invisible, they arent there at all and I must close and re-open the session to go on. I'm running win7 32 bits.  This is an update from Vista.  I have tried re-installing win7 but It didn't fix the bug.  Anybody has a clue ?

    Petro
    Tuesday, March 2, 2010 1:17 AM

Answers

  • Hi Petro,

    Please test if the issue still occur after booting in Safe mode.

    Right now, I doubt there is virus on your machine, or some driver or software caused conflicts.

    To narrow down the cause, you can try the following suggestion:

    1. Boot the machine in safe mode.
    2. Run your Anti-Virus program on your machine?
    3. Run the ShellExView.

    To scan virus, you can boot your machine in safe mdoe with networking first, and update your Anti-virus program, then do a full scan. If you don't have Anti-virus program, you can try online scan using the following link:

    http://onecare.live.com/site/en-us/center/whatsnew.htm

    In addition, you can try the free Malwarebytes' Anti-Malware to check if there is Torjan or virus.

    How to run ShellExView
    ============
    1. Please download the ShellExView to the Desktop from the following link:

    http://www.nirsoft.net/utils/shexview.zip

    2. Right-click the shexview.zip file.
    3. Extract the ZIP file.
    4. Double click shexview.exe.
    5. Run the program and scan the computer.
    6. Please press "Ctrl" on the keyboard and click all items which are marked in pink in the list.
    7. Please choose all items and click "File" then "Save selected Items". (For example: File Name: ShellExView, Save as type: HTML File-Horizontal(*.htm;*.html))
    8. Please choose "File" then "Disable Selected Items".
    9. Quit and restart the computer to check the issue again.

    If the issue remains, please locate the "ShellExView" file and send the text file for further research.

    Good luck!


    John

    • Marked as answer by Linda Yan Tuesday, March 9, 2010 8:33 AM
    Friday, March 5, 2010 9:02 AM

All replies

  • Hi Petro,

    First, make sure the "Show desktop icons" is checked. You just need right click anywhere on the desktop, choose view -> then check "Show desktop icons". 
    Second,  Open a Windows Explorer: Organize, to Folder and Search Options, View tab, Hidden Files and Folders ; Enable Show Hidden Files, Folders, or Drives. After that, go to "C:\Users\[Username]\AppData\Local", and delete IconCache.db.

    If the issue still persists, you tried the methos in the following KB978980? (http://support.microsoft.com/kb/978980/en-us)

    Good luck!
    John
    Tuesday, March 2, 2010 5:47 AM
  • Thanks for the help John, 

    Unfortunately, that didn't do it.  I also tried the KB978980, same negative result ! I suppose it's not realy a system clean-up because everything is restored on each new session opening...

    Petro
    Wednesday, March 3, 2010 12:41 AM
  • Hi Petro,

    How do you reinstall the WIn7?
    Have your tried to create a new account to test your issue?

    In my opinion, it's better to run SFC to check if there are corrutped system files, you can refer to KB. (http://support.microsoft.com/kb/929833) Please let us know if there are files corrutped.

    In addition, you can create a new account to test.

    Good luck!


    John
    Wednesday, March 3, 2010 2:43 AM
  • Thanks for sticking with me John.  I did try a new account (I activated the guess account) and I get the same effect.
    I tried SFC but not from the command line because I cannot right click on anything without loosing the whole desktop menu items, even the start menu.  So I ran it from the C drive properties with a check on fix errors.  It performed the sfc on reboot and the problem still persists...
    Since I cant go on the command line with administrator rights, I dont know what files if any were corrupted and/or fixed.

    Petro
    Thursday, March 4, 2010 10:18 PM
  • Hi Petro,

    Please test if the issue still occur after booting in Safe mode.

    Right now, I doubt there is virus on your machine, or some driver or software caused conflicts.

    To narrow down the cause, you can try the following suggestion:

    1. Boot the machine in safe mode.
    2. Run your Anti-Virus program on your machine?
    3. Run the ShellExView.

    To scan virus, you can boot your machine in safe mdoe with networking first, and update your Anti-virus program, then do a full scan. If you don't have Anti-virus program, you can try online scan using the following link:

    http://onecare.live.com/site/en-us/center/whatsnew.htm

    In addition, you can try the free Malwarebytes' Anti-Malware to check if there is Torjan or virus.

    How to run ShellExView
    ============
    1. Please download the ShellExView to the Desktop from the following link:

    http://www.nirsoft.net/utils/shexview.zip

    2. Right-click the shexview.zip file.
    3. Extract the ZIP file.
    4. Double click shexview.exe.
    5. Run the program and scan the computer.
    6. Please press "Ctrl" on the keyboard and click all items which are marked in pink in the list.
    7. Please choose all items and click "File" then "Save selected Items". (For example: File Name: ShellExView, Save as type: HTML File-Horizontal(*.htm;*.html))
    8. Please choose "File" then "Disable Selected Items".
    9. Quit and restart the computer to check the issue again.

    If the issue remains, please locate the "ShellExView" file and send the text file for further research.

    Good luck!


    John

    • Marked as answer by Linda Yan Tuesday, March 9, 2010 8:33 AM
    Friday, March 5, 2010 9:02 AM