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Two different Blue Screens of Death RRS feed

  • Question

  • I have recently experienced two different BSoD on my laptop. The first one occured when trying to turn the system on during boot; there was a BSoD with no error code and the system had to restart. After that, I managed to login to my system, and there was quickly another BSoD within 5 minutes with the error code "DRIVER_IRQL_NOT_LESS_OR_EQUAL."

     

    I have uploaded both crash dump files from these crashes here: https://skydrive.live.com/redir.aspx?cid=14238277ff1023b4&resid=14238277FF1023B4!104

     

    I will answer any further questions necessary to help understand the cause of these crashes. Thanks for the help.

    Sunday, August 14, 2011 6:24 PM

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8004f85a20, Physical Device Object of the stack
    Arg3: fffff80000b9c4d8, Functional Device Object of the stack
    Arg4: fffffa8009a04e10, The blocked IRP
    Debugging Details:
    ------------------
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    DRVPOWERSTATE_SUBCODE:  3
    IMAGE_NAME:  pci.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc117
    MODULE_NAME: pci
    FAULTING_MODULE: fffff88000f2b000 pci
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    STACK_TEXT:  
    fffff800`00b9c488 fffff800`02cf01d3 : 00000000`0000009f 00000000`00000003 fffffa80`04f85a20 fffff800`00b9c4d8 : nt!KeBugCheckEx
    fffff800`00b9c490 fffff800`02c8d12e : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29270
    fffff800`00b9c530 fffff800`02c8cc76 : fffff880`00ef42b0 00000000`0000b9c9 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`00b9c5a0 fffff800`02c8d34e : 00000001`ba3e0abf fffff800`00b9cc18 00000000`0000b9c9 fffff800`02dffba8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cbf0 fffff800`02c8cb57 : 00000000`5627d4c2 00000000`0000b9c9 00000000`5627d45b 00000000`000000c9 : nt!KiTimerExpiration+0x1be
    fffff800`00b9cc90 fffff800`02c89d8a : fffff800`02dfbe80 fffff800`02e09c40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
    BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
    Followup: MachineOwner
    ---------
    ---------------------------------------------------------------------------------------------------
    Start updating nvlddmkm.sys driver and check again.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Arthur Xie Tuesday, August 23, 2011 9:13 AM
    Sunday, August 14, 2011 8:10 PM
  • Do not set any overclock. If the issue still occurs, I suggest you contact the laptop manufacturer support and check if there is any hardware issues.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Tuesday, August 23, 2011 9:13 AM
    Wednesday, August 17, 2011 6:28 AM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8004f85a20, Physical Device Object of the stack
    Arg3: fffff80000b9c4d8, Functional Device Object of the stack
    Arg4: fffffa8009a04e10, The blocked IRP
    Debugging Details:
    ------------------
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    DRVPOWERSTATE_SUBCODE:  3
    IMAGE_NAME:  pci.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc117
    MODULE_NAME: pci
    FAULTING_MODULE: fffff88000f2b000 pci
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    STACK_TEXT:  
    fffff800`00b9c488 fffff800`02cf01d3 : 00000000`0000009f 00000000`00000003 fffffa80`04f85a20 fffff800`00b9c4d8 : nt!KeBugCheckEx
    fffff800`00b9c490 fffff800`02c8d12e : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29270
    fffff800`00b9c530 fffff800`02c8cc76 : fffff880`00ef42b0 00000000`0000b9c9 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`00b9c5a0 fffff800`02c8d34e : 00000001`ba3e0abf fffff800`00b9cc18 00000000`0000b9c9 fffff800`02dffba8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cbf0 fffff800`02c8cb57 : 00000000`5627d4c2 00000000`0000b9c9 00000000`5627d45b 00000000`000000c9 : nt!KiTimerExpiration+0x1be
    fffff800`00b9cc90 fffff800`02c89d8a : fffff800`02dfbe80 fffff800`02e09c40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
    BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
    Followup: MachineOwner
    ---------
    ---------------------------------------------------------------------------------------------------
    Start updating nvlddmkm.sys driver and check again.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Arthur Xie Tuesday, August 23, 2011 9:13 AM
    Sunday, August 14, 2011 8:10 PM
  • I downloaded and installed the latest driver for my video card from my laptop manufacturer's website, but that one is not the latest version available through nVIDIA. When I go to nVIDIA's site I can search and find the latest version of the driver for my video card, but when I try to install it it says "NVIDIA Installer cannot continue: This graphics card diver could not find compatible graphics hardware." If I let the nVIDIA site detect my video card hardware itself, it gives me a message saying "The manufacturer of this system requires that you download the driver for your GPU from their support site."

     

    The current version of the driver on nVIDIA's site seems to be 280.26, and I updated mine to 267.64 but cannot go any further.

     

    I also experienced yet another BSoD, this time of the DRIvER_POWER_STATE_FAILURE variety. I will upload the crash file from that to the same location in the link from my first post.

    Sunday, August 14, 2011 11:40 PM
  • Do not set any overclock. If the issue still occurs, I suggest you contact the laptop manufacturer support and check if there is any hardware issues.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Tuesday, August 23, 2011 9:13 AM
    Wednesday, August 17, 2011 6:28 AM