Hi Ruby,
Is there any error message?
What's the bit version of your Outlook 2013?
Please go to File > Office Account > About Outlook, check if you are running the 32-bit edition of Outlook which is required for Exporting Windows Live Mail mail to Outlook. For more information, you may refer to the article below:
Issues moving Internet Mail and Addresses to Outlook (64 bit)
Regards,
Yuki Sun
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