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Determine inbound email address used for a particular message RRS feed

  • Question

  • When a mailbox has more than one e-mail address, what is the most transparent way for the user (via Outlook) to determine which address the e-mail was sent to?

    We often assign email address of removed users' to others as secondary addresses for a period of time after removing the user and purging the mailbox just to ensure nothing is lost. But how does the user now having that address as a secondary address differentiate between messages sent to their regular/primary address and those received by way of a secondary address?

    Drilling down to the internet headers will technically work in some circumstances, however:

    1. Looking at internet headers is too complex a process to be useful to end users on a daily basis.
    2. There is no internet header for messages send from others inside the same domain
    Monday, July 29, 2019 8:09 PM

Answers

  • When a mailbox has more than one e-mail address, what is the most transparent way for the user (via Outlook) to determine which address the e-mail was sent to?

    We often assign email address of removed users' to others as secondary addresses for a period of time after removing the user and purging the mailbox just to ensure nothing is lost. But how does the user now having that address as a secondary address differentiate between messages sent to their regular/primary address and those received by way of a secondary address?

    Drilling down to the internet headers will technically work in some circumstances, however:

    1. Looking at internet headers is too complex a process to be useful to end users on a daily basis.
    2. There is no internet header for messages send from others inside the same domain

    The headers are the only way.

    Headers are created regardless of how its sent, even between users in the same Exchange org since all messages have to pass through a hub transport.

    You can leverage the header info with Outlook rules. If the user creates a rule that checks the header for the text of the proxy address and moves it to another folder or flags it in some way, that will work.
    Monday, July 29, 2019 8:54 PM