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Snipping Tool || New Snip is Causing the Desktop Display to Zoom Out / Shrink RRS feed

  • Question

  • Hi guys,

    I have a user at my company that is using the snipping tool app using Windows 10 Enterprise on her HP 840 G3 Elitebook and any time she attempts to capture a new snip, her display zooms out and creates a wide gap of dark space on her monitor.

    She's on the 'Rectangular Snip' mode which is the default; no, she hasn't selected 'Free-Form Snip' 'Window Snip' or 'Full-Screen Snip' and the default options are selected. Clicking with your mouse and Ctrl + N both cause this output. We've rebooted, we've run Windows updates, we've run HP updates. This is becoming a particularly painful experience, because you'd have to have bionic vision to try and see what anything on her display says.

    I've searched for quite some time trying to see if anyone else has come across this issue and wasn't successful in finding any similar problem besides using OneNote 2013 clippings and that's not anywhere close to the same program, any ideas or suggestions? There's little to no options to change/edit settings for this app.

    Thanks everyone,

    Sara

    Friday, May 12, 2017 5:58 PM

All replies

  • Depending on the model of HP EliteBook 840 G3 it may have a 2k screen, chances are the DPI is set to 125% (recommended). Set it to 100% and test.
    Friday, May 12, 2017 6:05 PM
  • No such luck; still has the same issue, but it always disappears when you stop trying to take a snip.

    It won't let me post the display of what I'm seeing on here, but if you want to see it go to my google drive

    https://drive.google.com/file/d/0B6sN1xjJIMKhTFg3OVpqWVF4Z2s/view?usp=sharing

    You can verify the link on www.virustotal.com to make sure the link isn't malicious.

    Friday, May 12, 2017 10:01 PM
  • Hi Sara.

    I had this problem today with a laptop which had a monitor connected. The display settings were to duplicate the desktop on both internal and external displays. 

    Changing settings to use only the external display resolved the snipping tool issue. 

    It was also found that when the desktop was extended to the second display, the snipping tool worked correctly.

    Hope this helps.

    Scott

    • Proposed as answer by Dr PhilGood Thursday, April 12, 2018 7:39 AM
    Wednesday, August 2, 2017 4:02 AM
  • to add to the point by ScottyNZ1: when two monitors are connected, and the right one has a higher resolution,
    taking a screenshot will produce a bitmap were the left part has a black border.
    So perhaps that is what you are seeing with the snipping tool, too.
    Wednesday, August 2, 2017 5:53 AM
  • Hi Sara.  I have this same issue using 10 on a Lenovo Yoga 910 Gen 2.  Did you ever find a resolution for the issue?  I have had several other applications that would not scale correctly and I made manifest files for all of them, but the manifest file for the Snipping Tool only works when I'm docked and not in laptop mode.  I'm hoping this helps you and that you have found a solution that may help me.
    Monday, November 27, 2017 4:36 PM
  • I found a solution. I have a Dell xps15 laptop and run 2 dell 4k monitors. If I turn off the display on the laptop and only have the 2 monitors running, the snip tool works fine.

    Go into display settings, select the laptop display and turn it off.

    Wednesday, December 13, 2017 8:58 PM
  • This worked, and seems to be the best answer IMO.
    Thursday, April 12, 2018 7:38 AM
  • So I also had this issue when I have my laptop (lenovo dont think the model matters as this is a windows setting issue) connected with two external monitors.

    What I found was under the Display settings that my "Scale and layout" on the laptop screen was set to "Change size of text Apps and other items" was set to 250%   !!!!

    When I chnaged this back to 100% this zooming of the snipping tool stopped and all works as expected!  This zoom ratio it seems depends on the resolution of your main laptop display and how it differs to the resolution of the external monitors.

    In hindsight this makes sense as the laptop dispay resolution was a lot higher than the two external monitors.

    The laptop monitor was set to "3840 * 2160" and my external monitors was set to their max value "1050 * 1680" as im running them in portrait orientation!

    So my sugesstion is have a play with the display settings, im guessing if you have different resolutions for your laptop/desktop monitors then windows will defualt set the sale and layout to a zoomed "250%"

    or so this is what my (Jing Techsmith) snipping tool seemed to also want to zoom in to this 250%

    Thinking back, I do seem to remember answering "Yes" to a question windows asked me about scaling apps and icons when I connected the external monitors, so this is likley what set this.

    :)

    But problem solved :) 

    Also, I do have a screen shot now to show this setting (as it all works as expected :) ) , but it wont allow me to upload it yet until im verified, once that happens ill upload the screen cap.

    • Edited by P-McDiddy Tuesday, July 23, 2019 6:55 AM
    Tuesday, July 23, 2019 6:46 AM