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Bad_Pool_Cooler Error on my new PC RRS feed

  • Question

  • So I have just got a new PC and I constantly have Bad_Pool_Cooler errors on my games etc I think its the nvidia Geforce Drivers but wanted to get the dump files but the isn't anything in C:\Windows\Minidump So I have no idea how to get windows to do them?


    Please help I have no idea what I can do!
    Friday, May 8, 2015 1:03 PM

Answers

  • Hi,

    We hope your issue has been resolved or never happened again.

    Without actual dump file, it is hard to identify the problem driver.

    You could download and install the latest your NVidia graphic driver from NVidia website.

    Activate Driver Verifier to obtain more information about these errors. For details, see the Driver Verifier.

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448(v=vs.85).aspx#how_to_start_dv

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 19, 2015 1:07 AM

All replies

  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    You can also look in C:\windows for a file called MEMORY.DMP.  Check the wiki to make sure your computer is configured to enable DMPS


    Wanikiya and Dyami--Team Zigzag


    Friday, May 8, 2015 1:06 PM
  • I have to wait for the next crash as the are no memory.dmp files on my PC!
    Friday, May 8, 2015 1:18 PM
  • Hi,

    We hope your issue has been resolved or never happened again.

    Without actual dump file, it is hard to identify the problem driver.

    You could download and install the latest your NVidia graphic driver from NVidia website.

    Activate Driver Verifier to obtain more information about these errors. For details, see the Driver Verifier.

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448(v=vs.85).aspx#how_to_start_dv

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 19, 2015 1:07 AM