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    installed business 365 that has office 2016 as secondary. Office 2016 aspect hangs at processing "receiving" emails only. 365 works. Troubleshooting tool only seems to work on 365 aspect. have tried all solutions listed by Microsoft.
    • Moved by Perry-Pan Tuesday, April 9, 2019 9:52 AM
    Thursday, April 4, 2019 11:21 AM

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    Hi posgudni,

    What steps have you tried so far?

    What’s your account type? If this is not your case, we can try repairing Outlook data files to see if you can receive emails normally.

    Besides, if issue persists, please test this issue in a new profile.

    Any updates, please feel free to post back.

    Regards,

    Perry

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    • Edited by Perry-Pan Friday, April 5, 2019 3:02 AM
    • Proposed as answer by Perry-Pan Monday, April 8, 2019 3:10 AM
    • Unproposed as answer by Perry-Pan Friday, April 12, 2019 5:59 AM
    • Proposed as answer by Perry-Pan Friday, April 12, 2019 5:59 AM
    Friday, April 5, 2019 2:57 AM
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    Hi posgudni,

    Any updates?

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, April 9, 2019 6:26 AM