SCSM 2012: Action log in Self Service Portal does not show the Service Request completion - cancellation RRS feed

  • Question

  • Good morning,

    Our users can't see the solution of service requests in the Self Service Portal, though they are able to see that the record has been opened or any status change. On the other hands, with incidents it does work fine. So, I do not know if they is any configuration issue, or if problem relies on operational aspects - if a Service Request has to be completed in a specific way to be shown in the portal.

    Can anybody help me?

    Thank you very much,

    Wednesday, July 25, 2012 10:17 AM