Problem Signature: Blue Screen Laptop Shuts Down RRS feed

  • Question

  • Hi everyone,  can someone Plz tell me why this is happening.  My laptop shut downs while i'm in the middle of doing something. It could be i'm online checking emails or just looking at photos. I get the file message:

    Problem Siganture:

    Problem Event Name:         BlueScreen
    OS Version:                       6.0.6001.
    Lcale ID:                            1033

    Additional Information about the problem:
    BCCode:                           19
    BCP1:                               00000020
    BCP2:                               845FAAA8
    BCP3:                               845FAAC0
    BCP4:                               08030008
    OS Version:                       6_0_6001
    Service Pack:                    1_0
    Product:                            768_1

    Files that help describe the problem:

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    I really  do the appreciate your help in this,  It's really bothering me, since I use my laptop for  work.   Thank You So much!!!

    Wednesday, December 2, 2009 1:18 AM

All replies

  • i have the same problem ...somebody help
    Friday, August 5, 2011 2:52 PM
  • Hi all,

    Run Windows memory diagnostics. This may well show a message saying that there is an issue with your hard disk.

    If this is the case, please consider replacing your RAM. This resolves the issue. 

    The following link provides you information about running the tool.


    Naga Sai Jonnavithula

    Thursday, January 24, 2013 3:50 PM