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Unable to install Data Protection Manager 2012 R2 RRS feed

  • Question

  • Have tried several different servers and can't get by this.  Windows 2012 and 2012 R2...  SQL Server 2012 with SP1 is set up; SQL services running.  

    After entering the name of the SQL Server instance, then clicking in User Name box, always get a popup error "An unexpected error occurred during the installation.  For more details, check the DPM Setup error logs.  ID: 4387".   All the log has is:

    [6/8/2016 1:43:53 PM] Information : Microsoft System Center 2012 R2 Data Protection Manager setup started.
    [6/8/2016 1:43:53 PM] Data : Mode of setup = User interface
    [6/8/2016 1:43:53 PM] Data : OSVersion = Microsoft Windows NT 6.2.9200.0
    [6/8/2016 1:43:53 PM] Information : Check if the media is removable
    [6/8/2016 1:43:53 PM] Data : Folder Path = C:\Program Files\Microsoft System Center 2012 R2\DPM
    [6/8/2016 1:43:53 PM] Data : Drive Name = C:\
    [6/8/2016 1:43:53 PM] Data : Drive Type = 3
    [6/8/2016 1:43:53 PM] Information : Check attributes of the directory
    [6/8/2016 1:43:53 PM] Data : Folder Path = C:\Program Files\Microsoft System Center 2012 R2\DPM
    [6/8/2016 1:43:53 PM] Data : File Attributes = Directory
    [6/8/2016 1:43:53 PM] Information : Check if the media is removable
    [6/8/2016 1:43:53 PM] Data : Folder Path = C:\Program Files\Microsoft Data Protection Manager
    [6/8/2016 1:43:53 PM] Data : Drive Name = C:\
    [6/8/2016 1:43:53 PM] Data : Drive Type = 3
    [6/8/2016 1:43:53 PM] Information : Check attributes of the directory
    [6/8/2016 1:43:53 PM] Data : Folder Path = C:\Program Files\Microsoft Data Protection Manager
    [6/8/2016 1:43:53 PM] * Exception : Ignoring the following exception intentionally => System.IO.FileNotFoundException: Could not find file 'C:\Program Files\Microsoft Data Protection Manager'.
    File name: 'C:\Program Files\Microsoft Data Protection Manager'
       at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
       at System.IO.File.GetAttributes(String path)
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.InstallLocationValidation.CheckForDirectoryAttributes(String path)
    [6/8/2016 1:43:53 PM] Information : Check if the media is removable
    [6/8/2016 1:43:53 PM] Data : Folder Path = C:\Program Files\Microsoft System Center 2012 R2\DPM\DPM\DPMDB
    [6/8/2016 1:43:53 PM] Data : Drive Name = C:\
    [6/8/2016 1:43:53 PM] Data : Drive Type = 3
    [6/8/2016 1:43:53 PM] Information : Check attributes of the directory
    [6/8/2016 1:43:53 PM] Data : Folder Path = C:\Program Files\Microsoft System Center 2012 R2\DPM\DPM\DPMDB
    [6/8/2016 1:43:53 PM] * Exception : Ignoring the following exception intentionally => System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files\Microsoft System Center 2012 R2\DPM\DPM\DPMDB'.
       at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
       at System.IO.File.GetAttributes(String path)
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.InstallLocationValidation.CheckForDirectoryAttributes(String path)
    [6/8/2016 1:43:53 PM] Information : The setup wizard is initialized.
    [6/8/2016 1:43:53 PM] Information : Starting the setup wizard.
    [6/8/2016 1:43:53 PM] Information : <<< Dialog >>> Welcome Page : Entering
    [6/8/2016 1:43:56 PM] Information : <<< Dialog >>> Welcome Page : Leaving
    [6/8/2016 1:43:56 PM] Information : <<< Dialog >>> Inspect Page : Entering
    [6/8/2016 1:44:40 PM] *** Error : Application_ThreadException
    [6/8/2016 1:45:34 PM] *** Error : Application_ThreadException
    [6/8/2016 1:45:35 PM] *** Error : CurrentDomain_UnhandledException

    Thanks in advance for advice!

    Wednesday, June 8, 2016 5:24 PM