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Windows 7 Crashed During Application Software Installation; Now Install CD thinks it's software already installed; Windows 7 says Not Installed RRS feed

  • Question


  • Duing an software installation, Window 7 crashed and shut down.  Part of the software was installed and showed up in the add/remove programs.  Attempted to uninstall, got error about missing id and won't uninstall.  Left alone and tried to reinstall with CD.  CD says it's already installed (it is not).  Used Revo Uninstaller Pro to completely remove remnants of program.  It no longer was in add/remove programs.  Attempted CD install again, still says it is already installed.  Is there a location I can manually go to in the registry to removed all remnants of the original botched installation.  Thank you.
    Saturday, January 23, 2010 9:02 PM

Answers

  • Hi,

    We need to know when software caused windows 7 crash so that we can find more detailed information to fix it. Usually, different software have different registry path.

    In addition, if this issue occurs recently, system restore should be under considertaion. Everything will be back to the date before the installation.

    You can also run third party cleanup tool to try your luck.
    • Marked as answer by Dale Qiao Thursday, January 28, 2010 6:27 AM
    Monday, January 25, 2010 8:50 AM
  • What's the name of software? Please tell us the software and we can perform some tests on our test machines, then find out the registry path. As a suggestion, you can launch Registry Editor, click Edit, click Find and type: [software name] in the Find what box, press F3 key to continue the Find Next.

    Best Regards
    Dale
    • Marked as answer by Dale Qiao Thursday, January 28, 2010 6:27 AM
    Thursday, January 28, 2010 6:27 AM

All replies

  • Hi,

    We need to know when software caused windows 7 crash so that we can find more detailed information to fix it. Usually, different software have different registry path.

    In addition, if this issue occurs recently, system restore should be under considertaion. Everything will be back to the date before the installation.

    You can also run third party cleanup tool to try your luck.
    • Marked as answer by Dale Qiao Thursday, January 28, 2010 6:27 AM
    Monday, January 25, 2010 8:50 AM
  • What's the name of software? Please tell us the software and we can perform some tests on our test machines, then find out the registry path. As a suggestion, you can launch Registry Editor, click Edit, click Find and type: [software name] in the Find what box, press F3 key to continue the Find Next.

    Best Regards
    Dale
    • Marked as answer by Dale Qiao Thursday, January 28, 2010 6:27 AM
    Thursday, January 28, 2010 6:27 AM