Hyper-V Manager unable to show the VMs but Host is connected / Administrator profile is corrupted of 2VM server due to virus of Windows server 2012 R2


  • Hello Team,

    We are facing  unable to take the console of the our 3 VMs server due to issue as per below screen shot.

    Also I am facing RDP of the server as per below screen shot and Administrator profile is corrupted

     due to Process Hacker Virus or showing All files are encrypted as below screen shot.

    Kindly provide the solution so that we can resolve the case.



    Tuesday, April 11, 2017 12:21 PM

All replies

  • Restore all from backup or pay the ransom. Then get better security software and train your users better.
    Tuesday, April 11, 2017 12:44 PM
  • Hi Sir,

    It seems that the Host and VM both got virus , the only suggestion we can give is restore them from backup file .


    Best Regards,


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    Wednesday, April 12, 2017 8:02 AM