Server 2012 Remote App pop up windows hidden behind main window


  • I have a RD server running server 2012, it is a remote app server, i am having the issue of pop ups are hidden behind the main window. the users have to Alt+tab to get the window to come up .  I have seen this issue before for windows server 2008  and was able to resolve it with a patch. Is there a patch for server 2012  or a known work around that will affect all the users on the server ?

    Wednesday, November 06, 2013 2:26 PM

All replies

  • using a session based desktop or RDWeb?

    in either case definitely suggest having the RDP client upgraded on the workstations first.

    Wednesday, November 06, 2013 4:42 PM
  • well i am using remote app packages

    and the rdp clients are up to date

    Thursday, November 07, 2013 3:03 PM
  • Hi,

    Based on my research, please try to apply KB2823516, then test the issue again.

    Windows 8 and Windows Server 2012 update rollup: April 2013


    Jeremy Wu

    TechNet Community Support

    Monday, November 11, 2013 9:39 AM
  • I already have this update applied, the issue still continues
    Tuesday, November 12, 2013 1:09 PM
  • Hi,

    Thanks for your reply.

    Apart from this update, I am not able to find any hotfix/update which can update Rdpshell.exe mentioned in KB2384602.

    Therefore, we may have to use Alt+tab to get the window coming up.

    However, I will submit this in our internal portal.

    Thanks for your understanding and support.

    Jeremy Wu

    TechNet Community Support

    Wednesday, November 13, 2013 3:05 AM
  • Hi,

    If the client PC is Windows 7 please install the latest Remote Desktop Client (8.1) and see if it resolves the issue:

    Update for RemoteApp and Desktop Connections features is available for Windows



    Thursday, November 14, 2013 12:25 AM
  • Hi,

    I would like to check if you need further assistance.


    Jeremy Wu

    TechNet Community Support

    Saturday, November 16, 2013 8:36 AM
  • The RDP client is current across all machines. Issue still continues, we already use the Alt + Tab to get around this but this is not the fix we want.  is there a way to escalate this within Microsoft ?  DO i have to call this in and get a case number to get this resolved ?
    Monday, November 18, 2013 4:05 PM
  • Hi,

    You can call Microsoft Technical Support to further look at this issue.

    Phone Numbers for Microsoft Technical Support

    In addition, it is appreciated that if you could post back when issue is resolved. It can benefit others a lot.


    Jeremy Wu

    TechNet Community Support

    Wednesday, November 20, 2013 2:49 PM
  • Hello Kris.

    Managed to solve this problem? I'm in the same situation.


    Wednesday, November 27, 2013 1:17 PM
  • Unfortunately no this is still an issues. if I do find an answer i will post it here .
    Wednesday, November 27, 2013 1:18 PM
  • Jeremy,

    On Windows Server 2012 r2 fixed this?

    Wednesday, November 27, 2013 6:03 PM
  • no r2 has the same issue we spun up another server and it is still happening
    Wednesday, November 27, 2013 6:22 PM
  • Know when microsoft will release a solution for this cases?
    Wednesday, November 27, 2013 7:26 PM
  • Know when microsoft will release a solution for this cases?

    Very well never... it's been this way since 2008; really would have anticipated a fix by now.

    • Edited by TyroneS2S Tuesday, March 18, 2014 9:06 PM
    Tuesday, March 18, 2014 9:06 PM

    Does this patch fix the issue?

    I am having this problem on 2012 R2 however i can not install this patch. Even though i meet the prereqs it says "The update is not applicable to your computer."

    Monday, March 30, 2015 8:16 PM
  • OK weird i got a message saying someone posted to this but it is not here.

    I did find out that my popup that was behind only happens on R2 and works fine on 2012. This however is not really an ok solution. We decided just to not use the app as a remote app. I also programmed something that would always bring the windows forward but had concerns about all the popups that i wouldn't have been aware of.

    Wednesday, August 05, 2015 12:29 PM