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Create protection group: Protection Group 1 failed: Error 33507: DPM could not execute a WMI query. The query either returned an error or an empty result. Recommended action: Retry the operation. RRS feed

  • Question

  • Hi

    I'm unable to create any protection groups in Microsoft Azure Backup Server - I receive the following error:

    Create protection group: Protection Group 1 failed:
    Error 33507: DPM could not execute a WMI query. The query either returned an error or an empty result.
    Recommended action: Retry the operation.

    Server Version : 13.0.415.0

    I have scanned through MSDPMCurr.errlog and can see multiple errors but I am unable to resolve them!

    07F0 0D30 02/19 09:51:18.823 09 CredMan.cs(295) WARNING EnumerateCrendentials failed
    07F0 0D30 02/19 09:51:19.214 17 IntentManager.cs(2756) WARNING ReconcileCredentials failed with exception : Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException: Exception of type 'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was thrown.
    07F0 0D30 02/19 09:51:19.214 17 IntentManager.cs(2756) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Utils.CredentialManagerPvt.EnumerateCredentials()
    07F0 0D30 02/19 09:51:19.214 17 IntentManager.cs(2756) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.IntentManager.ReconcileCredentialsInternal()
    07F0 0D30 02/19 09:51:19.214 17 IntentManager.cs(2756) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.IntentManager.ReconcileCredentials()
    07F0 0D30 02/19 09:51:19.214 17 IntentManager.cs(2756) WARNING *** Mojito error was: EnumerateCredentialFailed; 0; None

    07F0 156C 02/19 09:53:42.870 17 IntentAlerts.cs(364) NORMAL ErrorCodeXMl : <?xml version="1.0" encoding="utf-16"?>
    07F0 156C 02/19 09:53:42.870 17 IntentAlerts.cs(364) NORMAL <q1:ErrorInfo ErrorCode="33406" DetailedCode="0" DetailedSource="0" ExceptionDetails="" xmlns:q1="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd">
    07F0 156C 02/19 09:53:42.870 17 IntentAlerts.cs(364) NORMAL   <q1:Parameter Name="servicename" Value="Azure Backup" />
    07F0 156C 02/19 09:53:42.870 17 IntentAlerts.cs(364) NORMAL </q1:ErrorInfo>
    07F0 156C 02/19 09:53:42.870 17 IntentAlerts.cs(367) NORMAL DetailedErrorCodeXMl : <?xml version="1.0" encoding="utf-16"?>
    07F0 156C 02/19 09:53:42.870 17 IntentAlerts.cs(367) NORMAL <q1:ErrorInfo ErrorCode="1073841907" DetailedCode="0" DetailedSource="0" ExceptionDetails="" xmlns:q1="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" />
    07F0 156C 02/19 09:53:42.871 17 IntentAlerts.cs(335) NORMAL Category : Warning
    07F0 156C 02/19 09:53:42.904 17 IntentAlerts.cs(422) NORMAL Match found for DetailedErrorCode 100083

    07F0 37CC 02/19 09:58:24.842 17 DataSourceTranslator.cs(1613) WARNING Error Code WMIFailedToExecuteQuery can't be handled by IT
    07F0 37CC 02/19 09:58:24.842 09 AppAssert.cs(130) WARNING ASSERT: (FileName:DataSourceTranslator.cs; LineNumber:1046)
    07F0 37CC 02/19 09:58:24.842 09 AppAssert.cs(130) WARNING Storage Manager threw an unexpected DLS Exception Microsoft.Internal.EnterpriseStorage.Dls.Wmi.NonFatalWmiException: Invoke method Format on object \\HD-MABS01\Root\Microsoft\Windows\Storage:MSFT_Volume.ObjectId="{1}\\\\HD-MABS01\\root/Microsoft/Windows/Storage/Providers_v2\\WSP_Volume.ObjectId=\"{237996f7-dccd-11e3-80b1-806e6f6e6963}:VO:\\\\?\\Volume{e8c29465-5539-469c-adcc-02e1fd639cb9}\\\"" failed with return value InvalidParameter
    07F0 37CC 02/19 09:58:24.842 09 AppAssert.cs(130) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.StorageManager.VhdContainer.Allocate(UInt64 size, ContainerSectorFormatType containerSectorFormat)
    07F0 37CC 02/19 09:58:24.842 09 AppAssert.cs(130) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.StorageManager.VolumeManager.AllocateStorage(String containerId, Guid storageId, StorageParams storageParams)
    07F0 37CC 02/19 09:58:24.842 09 AppAssert.cs(130) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.StorageManager.StorageManager.AllocateStorage(String containerId, Guid storageId, StorageType storageType, StorageParams storageParams)
    07F0 37CC 02/19 09:58:24.842 09 AppAssert.cs(130) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.DataSourceTranslator.PerformReplicaAllocation(Boolean isCustom, ProtectedObjectType[] protectedObjects)
    07F0 37CC 02/19 09:58:24.842 09 AppAssert.cs(130) WARNING *** Mojito error was: WMIFailedToExecuteQuery; 0; None
    07F0 37CC 02/19 09:58:24.857 17 DataSourceTranslator.cs(1048) WARNING Allocating storage for datasource 4e683897-2b51-44b1-87e0-fcc6c0065af4 name Non VSS Datasource Writer failed with Microsoft.Internal.EnterpriseStorage.Dls.Wmi.NonFatalWmiException: Invoke method Format on object \\HD-MABS01\Root\Microsoft\Windows\Storage:MSFT_Volume.ObjectId="{1}\\\\HD-MABS01\\root/Microsoft/Windows/Storage/Providers_v2\\WSP_Volume.ObjectId=\"{237996f7-dccd-11e3-80b1-806e6f6e6963}:VO:\\\\?\\Volume{e8c29465-5539-469c-adcc-02e1fd639cb9}\\\"" failed with return value InvalidParameter
    07F0 37CC 02/19 09:58:24.857 17 DataSourceTranslator.cs(1048) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.StorageManager.VhdContainer.Allocate(UInt64 size, ContainerSectorFormatType containerSectorFormat)
    07F0 37CC 02/19 09:58:24.857 17 DataSourceTranslator.cs(1048) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.StorageManager.VolumeManager.AllocateStorage(String containerId, Guid storageId, StorageParams storageParams)
    07F0 37CC 02/19 09:58:24.857 17 DataSourceTranslator.cs(1048) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.StorageManager.StorageManager.AllocateStorage(String containerId, Guid storageId, StorageType storageType, StorageParams storageParams)
    07F0 37CC 02/19 09:58:24.857 17 DataSourceTranslator.cs(1048) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.DataSourceTranslator.PerformReplicaAllocation(Boolean isCustom, ProtectedObjectType[] protectedObjects)
    07F0 37CC 02/19 09:58:24.857 17 DataSourceTranslator.cs(1048) WARNING *** Mojito error was: WMIFailedToExecuteQuery; 0; None
    07F0 37CC 02/19 09:58:24.857 17 Translate.cs(560) FATAL Error in TranslateGroup:
    07F0 37CC 02/19 09:58:24.857 17 Translate.cs(560) FATAL Microsoft.Internal.EnterpriseStorage.Dls.Wmi.NonFatalWmiException: Invoke method Format on object \\HD-MABS01\Root\Microsoft\Windows\Storage:MSFT_Volume.ObjectId="{1}\\\\HD-MABS01\\root/Microsoft/Windows/Storage/Providers_v2\\WSP_Volume.ObjectId=\"{237996f7-dccd-11e3-80b1-806e6f6e6963}:VO:\\\\?\\Volume{e8c29465-5539-469c-adcc-02e1fd639cb9}\\\"" failed with return value InvalidParameter

    07F0 37CC 02/19 09:58:24.857 17 Translate.cs(560) FATAL *** Mojito error was: WMIFailedToExecuteQuery; 0; None
    07F0 37CC 02/19 09:58:24.951 17 IntentManager.cs(3400) WARNING In IntentManager.Refresh for PhysicalReplicaId = 330a4b29-347b-4212-8320-f2939987dbdb datasourceId = 4e683897-2b51-44b1-87e0-fcc6c0065af4

    07F0 37CC 02/19 09:58:26.217 09 CredMan.cs(295) WARNING EnumerateCrendentials failed
    07F0 37CC 02/19 09:58:26.217 17 IntentManager.cs(2756) WARNING ReconcileCredentials failed with exception : Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException: Exception of type 'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was thrown.
    07F0 37CC 02/19 09:58:26.217 17 IntentManager.cs(2756) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Utils.CredentialManagerPvt.EnumerateCredentials()
    07F0 37CC 02/19 09:58:26.217 17 IntentManager.cs(2756) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.IntentManager.ReconcileCredentialsInternal()
    07F0 37CC 02/19 09:58:26.217 17 IntentManager.cs(2756) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.IntentManager.ReconcileCredentials()
    07F0 37CC 02/19 09:58:26.217 17 IntentManager.cs(2756) WARNING *** Mojito error was: EnumerateCredentialFailed; 0; None
    07F0 37CC 02/19 09:58:26.467 09 AppAssert.cs(130) WARNING ASSERT: (FileName:AlertHP.cs; LineNumber:688)
    07F0 37CC 02/19 09:58:26.467 09 AppAssert.cs(130) WARNING alert enum is unsupported
    07F0 37CC 02/19 09:58:26.467 02 EventManager.cs(98) NORMAL Publishing event from Translate.cs(570): TranslationDone, [ProtectedGroupID=1186d169-bdcd-43a4-ad39-d3f4b90a08fe]
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING Caught Dls exception: Microsoft.Internal.EnterpriseStorage.Dls.Wmi.NonFatalWmiException: Invoke method Format on object \\HD-MABS01\Root\Microsoft\Windows\Storage:MSFT_Volume.ObjectId="{1}\\\\HD-MABS01\\root/Microsoft/Windows/Storage/Providers_v2\\WSP_Volume.ObjectId=\"{237996f7-dccd-11e3-80b1-806e6f6e6963}:VO:\\\\?\\Volume{e8c29465-5539-469c-adcc-02e1fd639cb9}\\\"" failed with return value InvalidParameter
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.StorageManager.VhdContainer.Allocate(UInt64 size, ContainerSectorFormatType containerSectorFormat)
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.StorageManager.VolumeManager.AllocateStorage(String containerId, Guid storageId, StorageParams storageParams)
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.StorageManager.StorageManager.AllocateStorage(String containerId, Guid storageId, StorageType storageType, StorageParams storageParams)
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.DataSourceTranslator.PerformReplicaAllocation(Boolean isCustom, ProtectedObjectType[] protectedObjects)
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.DataSourceTranslator.ValidateAndPerformReplicaAction(ProtectedObjectType[] protectedObjects, Boolean isReplicaProtectionTypeChanged, Dictionary`2 reallocateStorageMap)
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.ValidateAndPerformReplicaAction()
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.PrepareForTranslation()
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.TranslateGroup(IMCatalogType IMCatalogXmlPassed, String intentCatalogXml)
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CIntentServices.ConfigureProtectedGroup(UInt16* bstrIMCatalogXml)
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING    at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.ConfigureProtectedGroup(CCoreServices* , UInt16* bstrIMCatalogXml, tagSAFEARRAY** exceptionResult)
    07F0 37CC 02/19 09:58:26.483 09 serviceutils.cpp(617) WARNING *** Mojito error was: WMIFailedToExecuteQuery; 0; None

    07F0 2078 02/19 10:00:02.528 07 AMUtil_expanded.cs(3150) FDA249AE-57CD-49C2-ABD7-7D5B95A97814 NORMAL <Properties xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" StatusCode="0" Reason="Success" CommandID="GetProperties" CommandInstanceID="babb0c29-6648-4ec2-bc35-23ed18b40375" GuidWorkItem="fda249ae-57cd-49c2-abd7-7d5b95a97814" TETaskInstanceID="fda249ae-57cd-49c2-abd7-7d5b95a97814"><ErrorInfo ErrorCode="0" DetailedCode="0" DetailedSource="2"/><VersionInfo MajorVersionNumber="13" MinorVersionNumber="0" BuildNumber="415" HotfixNumber="0"/><IsServerOSInfo IsServerOS="true"/><IsDAGInfo IsDAG="false"/><ClusterInfo IsCluster="0"/><ServerInfo QfesInstalled="31" ConfigFlags="0"/></Properties>
    07F0 3960 02/19 10:00:02.872 09 AppAssert.cs(130) FDA249AE-57CD-49C2-ABD7-7D5B95A97814 WARNING ASSERT: (FileName:Deployment.cs; LineNumber:1789)
    07F0 3960 02/19 10:00:02.872 09 AppAssert.cs(130) FDA249AE-57CD-49C2-ABD7-7D5B95A97814 WARNING AgentDeployment: bad column count in result set.
    07F0 3AAC 02/19 10:00:03.575 07 AMUtil_expanded.cs(3150) 177BEF0D-DA9C-4AC0-8FCC-A3F3973947C6 NORMAL <Properties xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" StatusCode="0" Reason="Success" CommandID="GetProperties" CommandInstanceID="9a90a531-c87d-4f81-b191-2ddf7b494f6c" GuidWorkItem="177bef0d-da9c-4ac0-8fcc-a3f3973947c6" TETaskInstanceID="177bef0d-da9c-4ac0-8fcc-a3f3973947c6"><ErrorInfo ErrorCode="0" DetailedCode="0" DetailedSource="2"/><VersionInfo MajorVersionNumber="13" MinorVersionNumber="0" BuildNumber="415" HotfixNumber="0"/><IsServerOSInfo IsServerOS="true"/><IsDAGInfo IsDAG="false"/><ClusterInfo IsCluster="0"/><ServerInfo QfesInstalled="31" ConfigFlags="0"/></Properties>
    07F0 114C 02/19 10:00:03.638 09 AppAssert.cs(130) 177BEF0D-DA9C-4AC0-8FCC-A3F3973947C6 WARNING ASSERT: (FileName:Deployment.cs; LineNumber:1789)
    07F0 114C 02/19 10:00:03.638 09 AppAssert.cs(130) 177BEF0D-DA9C-4AC0-8FCC-A3F3973947C6 WARNING AgentDeployment: bad column count in result set.

    Wednesday, February 19, 2020 11:15 AM

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