After password change outlook repeatly asks for password. RRS feed

  • Question

  • Are mac's are bound to AD. AFter a password change outlook constantly asks for the password.

    We have tried everything.

    Things we tried:

    outlook 2016 for mac is the latest version.

    Numerous combinations of the username, domain\user user@domain ,etc.

    removed everything from keychain.

    Updated mac os X to latest .

     How do you fix this? it is very annoying.

    Tuesday, October 24, 2017 12:01 AM

All replies

  • Are you only using Outlook 2016 for that email address?  You may need to go into System Preferences - Internet Accounts and enter the new password there.  And when you changed the Outlook password, were you on the Outlook site or in the Outlook 2016 Mac client?  Try changing the password on Outlook.com and see if that carries over to the Mac client.  
    Tuesday, October 24, 2017 5:10 PM
  • THe password was changed by a 3rd party system that changes it in active directory.

    We are using exchange 2010 on premises.

    They have repeatedly retype the password ,etc.

    It appears updating to the most recent version of outlook for mac that its working.

    Tuesday, October 24, 2017 5:14 PM
  • Hi mfahey,

    >> It appears updating to the most recent version of outlook for mac that its working.

    Great to see that the issue has been fixed and thanks so much for sharing the resolution with us. 

    By the way, could you please help mark your post above as answer so that others who might stuck with the same situation can more easily find the useful information?

    Your understanding and support is appreciated.

    Best regards,
    Yuki Sun

    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, October 25, 2017 1:57 AM