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Blue screen & memory dump RRS feed

  • Question

  • First of all, let me say that I have read more than I'd like to about blue screens & memory dumps; however, I am not EXACTLY sure how to correct my problem. I think my problem may be related to the wireless router that I recently installed. I also upgraded to Windows 7 in the past couple of months.

    My blue screen error says something like "If this is the first time you've seen this message,..." (which by now, it definitely is NOT), and something else about checking the hardware & software. It doesn't stay on the screen long enough to read the whole thing; it reboots before I have time to read it.

    My error that I can tell you is as follows:

    Problem signature:

    Problem event name: BlueScreen

    OS Version: 6.1.7600.2.0.0.768.3

    Locale ID: 1033

    Additional Information about the problem:

    BCCode: d1

    BCP1: 00080014

    BCP2: 00000002

    BCP3: 00000000

    BCP4: 95649847

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\073110-46363-01.dmp

    C:\Users\Erica\AppData\Local\Temp\WER-86362-0.sysdata.xml

     

    I appreciate whatever help anyone can offer - this is starting to drive me crazy!

                                                                                                          

    Saturday, July 31, 2010 9:18 PM

Answers

  • Remove Norton, please.

    Try free alternatives like Microsoft Security Essentials or Avira AntiVir.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Arthur Xie Thursday, August 5, 2010 8:37 AM
    Monday, August 2, 2010 11:03 AM

All replies

  • Please upload the dmp files from the folder C:\Windows\Minidump to your Skydrive [1] (copy the dmp files first to your desktop, otherwise you can't upload them) and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, July 31, 2010 9:26 PM
  • I've uploaded them to my skydrive, but I'm not sure how to get it to you.

    Sunday, August 1, 2010 4:24 PM
  • post a link here.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, August 1, 2010 8:00 PM
  • You have a lot of different BSODs going on here.  Many from filesystem and system drivers, one from Symantec (Norton).  The first step would be to remove Norton, at least temporarily.  Symantec provides a removal tool here:

    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    Many different Blue Screens can also indicate a problem with your RAM or Hard Drive.  Windows Vista / Windows 7 include a free memory test which you can run by typing MdSched.exe into your Start Menu's Search Bar.

    To check your filesystem for errors, type Cmd into your Search Bar, right-click, and then run as Administrator.  Then enter: chkdsk /r

    You'll need to reboot for the chkdsk command as well, then periodically check the screen for errors.  Let use know what results you get!

    Sunday, August 1, 2010 11:09 PM
  • I would agree to uninstall Norton Internet Security and see if the blue screens resolve. Norton drivers showed up in many of the dumps.

    Also, the wireless and NIC drivers appear to be older and may not be fully compatible with Windows 7.

    Can you find updates for these drivers?

    Also, I would recommend to update the Realtek sound drivers.

    Also, what computer do you have (make/model)?

     

    Sunday, August 1, 2010 11:18 PM
  • Remove Norton, please.

    Try free alternatives like Microsoft Security Essentials or Avira AntiVir.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Arthur Xie Thursday, August 5, 2010 8:37 AM
    Monday, August 2, 2010 11:03 AM