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after booting -> start program needs administrator confirmation -> system stops RRS feed

  • Question

  • Hello,

     after boot, login and shortly after start a program
       which needs administrator confirmation

    the system stops
      
    (no change of keyboard NumLock LED, no mouse pointer movements)

    After hard reboot I cannot detect any problems with
    Reliability Monitor.

    Have you any tip?

    Erhy
    with VISTA Ultimate SP2

    Wednesday, June 8, 2011 8:45 AM

All replies

  • Certain things you can try are to find out the root cause of the problem are given below.

     

    1.  Have a look whether you can reproduce the problem in safe mode.

     

    Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode

     

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.

     

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.

     

    2.  Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, June 10, 2011 9:07 AM
    Moderator
  • Thanks for your advices, Magon

     I tested the start of a program, which need administrator confirmation, shortly after login:

    Starting the PC in safe mode there are no problems.

    But in clean mode (only with Microsoft Services) it needs
    7 minutes till the dialog for administrator confirmation is seen in the task bar.

    During this span the time field in the notification area was not updated.

    Later I noticed that the Norton AntiVirus service was started despite of the clean mode configuration.

    If this is a normal behavior I will learn to live with.

    Erhy

    Monday, June 13, 2011 5:03 PM
  • Hi,

    Could you tell us which application is it? Is it Norton Antivirus?

    Will the system freeze after launching an application in clean boot with only Microsoft services?

    As the issue disappears in Safe Mode, it indicates it could be due to third party software.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, June 16, 2011 7:30 AM
    Moderator
  • Thanks,

     My Norton AntiVirus is only that, the cheapest selection.

    Now I detected that another command is locked 7 minutes after log in.
    If I click on the shortcut of WindowsPowerShellHelp.chm
     the help window is empty for 7 minutes after log in
    also after 'clean boot'.

    Reading the Events I detect
    that there is a error ‘Task Scheduler service failed’
    and task Scheduler problems belonging
     CertificateServicesClient and
     Windows Live Family Safety Service (service hung on starting).
    ------------------------------------------------------------------------------------

    Now some weeks later I detected I time interval of 6 minutes and some seconds without
    any entries in the security event protocol.

    And the first event after this interval is an entry:

    Event ID 4776, Status 0xc000006a, MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
     from Microsoft-Windows-Security-Auditing.

    Is this helpful for locating the reason relating to the late work of VISTA?

    Erhy
     


    Friday, June 17, 2011 4:42 PM