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Unable to "Mark as Completed" for manual activity RRS feed

  • Question

  • I have a test user in the custom Activity Implementer role (no real customization, just created new role with Activity Implementer as the base").

    The same test user is in a custom Change Initiator role (again, no real customization, just a clone)

    • I am able to create a change request and submit it fine.  As expected.
    • I am NOT able to edit the CR once it has been submitted.  As expected.
    • I am NOT able to "Mark as Completed" the manual activity.  This is what I am struggling with.  

    My end goal is to have our developers initiate the change, CAB handles review activities, then the developer completes manual activity.  

    Any thoughts?


    • Edited by danolson312 Wednesday, February 24, 2016 6:42 PM
    Wednesday, February 24, 2016 6:42 PM

Answers

  • In case anyone cares, here is what I ended up doing.

    I created two custom roles and the abilities that I am looking for.  I added my test user to both roles and am getting the desired permissions.

    • Change Initiators - default values based on Change Initiators role
      • Able to create CR
      • Cannot edit change once created
      • Cannot approve or edit review activities
      • Cannot mark as completed or edit manual activities
    • Manual Activity Implementer (Queue: Manual Activities) based on the Change Manager role
      • Cannot edit CR once approved
      • Cannot add approvers to review activities
      • Cannot approve or edit review activities
      • Can mark as completed manual activities

    Now the problem lies with our Cireson Console.  The permissions that I have set in SCSM don't seem to translate over.  that's another topic!

    • Marked as answer by danolson312 Wednesday, February 24, 2016 8:29 PM
    Wednesday, February 24, 2016 8:29 PM