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kernel data inpage error RRS feed

  • Question

  • when i start bluestacks the computer say "kernel data inpage error".

    dmp file is following:
    Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\Windows\Minidump\122819-10359-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: srv*
    Executable search path is:
    Unable to load image ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Either you specified an unqualified symbol, or your debugger   ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a   ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that     ***
    ***    enabling unqualified symbol resolution with network symbol     ***
    ***    server shares in the symbol path may cause the debugger to     ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.     ***
    ***                                                                   ***
    ***    For some commands to work properly, your symbol path           ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_MMPTE_TRANSITION                          ***
    ***                                                                   ***
    *************************************************************************
    Windows 10 Kernel Version 18362 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Machine Name:
    Kernel base = 0xfffff802`4f400000 PsLoadedModuleList = 0xfffff802`4f848130
    Debug session time: Sat Dec 28 19:13:46.371 2019 (UTC + 8:00)
    System Uptime: 0 days 5:50:01.696
    Unable to load image ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Either you specified an unqualified symbol, or your debugger   ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a   ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that     ***
    ***    enabling unqualified symbol resolution with network symbol     ***
    ***    server shares in the symbol path may cause the debugger to     ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.     ***
    ***                                                                   ***
    ***    For some commands to work properly, your symbol path           ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: nt!_MMPTE_TRANSITION                          ***
    ***                                                                   ***
    *************************************************************************
    Loading Kernel Symbols
    .

    Sunday, December 29, 2019 8:20 AM

All replies

  • Download the dll file from the internet.
    Sunday, December 29, 2019 4:05 PM
  • Hi,

     

    Was there any error message or error code?

     

    The kernel data inpage error is a stop code displayed during blue screen crashes, and is usually caused by a problem with the random access memory (RAM) or hard drive.

     

    Here are some additional codes associated with this error, and the specific problems they refer to:

     

    0x0000007A: File access errors

    0xC000009C: Bad hard drive sectors

    0xC000009D: Loose cables or hard disk failure

    0xC000016A: Bad hard drive sectors

    0xC0000185: Unseated or damaged cables

     

    Please understand that from our professional level, we do not provide dump/log analysis. In addition, if this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.

    https://support.microsoft.com/en-us/help/4341255/support-for-business

     

    Best Regards,

    Farena


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, December 30, 2019 2:10 AM
  • Hi,

     

    Just checking in to see if the information provided was helpful.

     

    If the reply helped you, please remember to mark it as an answer.

     

    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, January 3, 2020 7:13 AM
  • Farena post is correct,in a Mini-Dump,its ram or Virtual Memory problems.If Ram is ok,then R.click my computer/properties/advanced/Virtual Memory tab/Advanced/Change button..With C: highlited,set to: Let System Manage,click set 2X close out,restart pc.

    This is a performance gain in the pc OS,and,it works with any storage device USB Flash included.All one needs to do,install HD,in windows/run,type:   diskmgmt.msc  in msc,L.click on the device,go up to Actions/All/Make Active/exit,set in Virtual Memory..Flash drives,as inexpensive as they are,can make user storage off from C: & store on slave drive,this eliminates fragmentation to it..

    https://docs.microsoft.com/en-us/previous-versions//cc751291(v=technet.10)

    https://docs.microsoft.com/en-us/windows-server/administration/performance-tuning/additional-resources 

    Both links get you PC performance,its Server settings,but all pcs use the same tech...

    Friday, January 3, 2020 7:58 PM
  • The bugcheck was 7A.

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    Choose the applicable link for the operating system:
    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
    https://www.eightforums.com/threads/language-add-or-remove-in-windows-8.5849/
    https://www.sevenforums.com/tutorials/87317-display-language-change.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is: 

    Propose as answer = answered the question

    On the left side of each post:  Vote = a helpful post
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    Saturday, January 4, 2020 9:37 AM