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Software Center doesn't respond RRS feed

  • Question

  • Hello.

    I have some problem with Software Center on client computer.

    Software Center stops refresh available software and stop install required applications. It look like it is got suspended. Even if I restart computer Software Center doesn't work.
    In Configuration Manager Console that computer stops respond and in a few days I get information that it does not have client.

    I saw this problem gets often in Windows 8.1 and less often in Windows 7
    Only one solution is to run ccmrepair.exe from C:\Windows\CCM

    It is any other solution to fix this problem ?

    Thursday, August 27, 2015 12:46 PM

All replies

  • Never seen that happening. What version of ConfigMgr are you using?
    Plus: the only way that the client flag will be flipped from "client = yes" to "no" is by running the 'clear install flag' site maintenance task. This will only reset the flag if the site did not receive current discovery data from the client. Have you examined any client-side logs so far? The eventlog?

    Torsten Meringer | http://www.mssccmfaq.de

    Thursday, August 27, 2015 12:56 PM
  • I use SCCM 2012 R2 CU4

    Which log file i should analyse in C:\Windows\CCM\Logs is many log files.

    Friday, August 28, 2015 1:50 PM
  • Hi,

    Please check client's health: CcmEval.log

    Check LocationServices.log and CcmMessaging.log.


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 31, 2015 8:13 AM
  • Ok I found this information on log files on one of brick Configuration Manager client:
    Computer actual connect to our network.

    CcmEval.log - permanet error like this

    Failed in WinHttpSendRequest API, ErrorCode = 0x2ee2	CcmMessaging	2015-08-31 07:43:49	172 (0x00AC)
    
    [CCMHTTP] ERROR: URL=http://DISTRIBUTIONPOINT.MY.DOMAIN.COM/ccm_system/request, Port=80, Options=192, Code=12002, Text=ERROR_WINHTTP_TIMEOUT	CcmMessaging	2015-08-31 07:43:49	172 (0x00AC)
    
    Raising event:
    instance of CCM_CcmHttp_Status
    {
    	ClientID = "GUID:08766F6C-488E-4B9C-9BE9-3967D521E415";
    	DateTime = "20150831054349.081000+000";
    	HostName = "DISTRIBUTIONPOINT.MY.DOMAIN.COM";
    	HRESULT = "0x80072ee2";
    	ProcessID = 3672;
    	StatusCode = 600;
    	ThreadID = 172;
    };
    	CcmMessaging	2015-08-31 07:43:49	172 (0x00AC)
    
    
    Successfully sent location services HTTP failure message.	CcmMessaging	2015-08-31 07:43:49	172 (0x00AC)
    
    Post to http://DISTRIBUTIONPOINT.MY.DOMAIN.COM/ccm_system/request failed with 0x87d00231.	CcmMessaging	2015-08-31 07:43:49	172 (0x00AC)
    

    LocationServices.log

    Current AD site of machine is Our-site	LocationServices	2015-08-13 12:56:43	7336 (0x1CA8)
    


    CcmMessaging.log

    Failed to send request to /SMS_MP/.sms_aut?MPLIST at host DISTRIBUTIONPOINT.MY.DOMAIN.COM, error 0x2ee7	CcmEval	2015-08-25 18:24:04	3044 (0x0BE4)
    [CCMHTTP] ERROR: URL=http://DISTRIBUTIONPOINT.MY.DOMAIN.COM/SMS_MP/.sms_aut?MPLIST, Port=80, Options=192, Code=12007, Text=ERROR_WINHTTP_NAME_NOT_RESOLVED	CcmEval	2015-08-25 18:24:04	3044 (0x0BE4)
    Raising event:
    instance of CCM_CcmHttp_Status
    {
    	ClientID = "GUID:08766F6C-488E-4B9C-9BE9-3967D521E415";
    	DateTime = "20150825162404.506000+000";
    	HostName = "DISTRIBUTIONPOINT.MY.DOMAIN.COM";
    	HRESULT = "0x80072ee7";
    	ProcessID = 7356;
    	StatusCode = 600;
    	ThreadID = 3044;
    };
    	CcmEval	2015-08-25 18:24:04	3044 (0x0BE4)
    
    Successfully sent location services HTTP failure message.	CcmEval	2015-08-25 18:24:04	3044 (0x0BE4)
    Can't get MP list from MP	CcmEval	2015-08-25 18:24:04	3044 (0x0BE4)
    MP check failed for 131 times and exceeded the threshold 3	CcmEval	2015-08-25 18:24:04	3044 (0x0BE4)
    Send previous report if needed.	CcmEval	2015-08-25 18:24:04	3044 (0x0BE4)
    Previous report was sent as state message, check whether it was really sent	CcmEval	2015-08-25 18:24:04	3044 (0x0BE4)
    Previous report failed to send as a state message. Attempting to send as an FSP message.	CcmEval	2015-08-25 18:24:04	3044 (0x0BE4)
    Failed to resend previous report as an FSP message.	CcmEval	2015-08-25 18:24:05	3044 (0x0BE4)
    Previous send is not complete, need to send report this time.	CcmEval	2015-08-25 18:24:05	3044 (0x0BE4)
    Begin to send client health status report	CcmEval	2015-08-25 18:24:06	3044 (0x0BE4)
    Successfully sent client health status as a state message.	CcmEval	2015-08-25 18:24:06	3044 (0x0BE4)
    ==========[ ccmeval finished normally in process 7356 ]==========================	CcmEval	2015-08-25 18:24:06	3044 (0x0BE4)
    


    Monday, August 31, 2015 1:07 PM
  • Can your machine contact MP?

    Try this on your browser - http://<ServerName>/sms_mp/.sms_aut?mplist

    Monday, August 31, 2015 3:35 PM
  • I can connect to MP this site is opening on every computer.

    Now I test computer with Winsdows 8.1
    It is very strange when on computer log in standard user SCCM client stops working sometimes on Windows 8.1. I have admins rights on our domain when I log on on that computer and restart it several times the SCCM client start working again. It start install software again and in Configuration Manager Console inform that client is installed again.


    Friday, September 4, 2015 8:14 AM
  • I know its late but have you resolved this? I got a similar situation and resolved it by modifying the permissions in IIS manager.

    Abhilash Merugu

    Tuesday, September 22, 2015 6:29 PM