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Windows update error 80072EE2,in windows 7 professional client.Seeking guidance to fix this issue RRS feed

  • Question

  • Getting below error when tried to do windows update from windows 7 prof client.Troubleshooting steps performed below didn't fixed the issue.

    Error:An error occurred while checking for  new updates for your computer,Error code 80072EE2

    windows update client version :7.6.7601

    Steps performed:

    Method 1:

    net stop wuauserv

    ren c:\windows\SoftwareDistribution softwaredistribution.old

    net start wuauserv

    Method 2:

    Start > type cmd in start search > right click “run as administrator”.

    Ø Copy and paste the command below as given.

    net stop wuauserv - OK

    cd %systemroot% - OK

    ren SoftwareDistribution SoftwareDistribution.old - Duplicate file found, so changed it to old2

    net start wuauserv - OK

    net stop bits - The BITS service is not started (message)

    net start bits - OK

    net stop cryptsvc - OK

    cd %systemroot%\system32 - OK

    ren catroot2 catroot2.old - Duplicate file found, so changed it to old2

    net start cryptsvc - OK

    regsvr32 Softpub.dll /s - OK

    regsvr32 Wintrust.dll /s - OK

    regsvr32 Initpki.dll /s - OK

    regsvr32 Mssip32.dll /s - OK

    Ø Restart the computer. Success, Windows update now working.

    Method 3:

    sfc /scannow

    • WSUS server synchronization successful from upstream server and client communication to WSUS server is verified through downloading http://mksasps1/iuident.cab  this link in client.

    Windows update.log

    2016-06-28          09:24:16:649       776        f7c          PT           WARNING: Cached cookie has expired or new PID is available

    2016-06-28          09:24:16:649       776        f7c          PT           Initializing simple targeting cookie, clientId = 68207ee9-f7e7-4861-a2a2-63223f164ac7, target group = MKS-Workstations, DNS name = mksdt109048.na.ad.crbard.com

    2016-06-28          09:24:16:649       776        f7c          PT             Server URL = http://mksasps1/SimpleAuthWebService/SimpleAuth.asmx

    2016-06-28          09:25:30:763       776        f7c          Misc       WARNING: Send failed with hr = 80072ee2.

    2016-06-28          09:25:30:763       776        f7c          Misc       WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>

    2016-06-28          09:25:30:763       776        f7c          Misc       FATAL: SOAP/WinHttp - SendRequest: SendRequestUsingProxy failed. error 0x80072ee2

    2016-06-28          09:25:30:763       776        f7c          PT             + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0

    2016-06-28          09:25:30:763       776        f7c          PT             + Caller provided credentials = No

    2016-06-28          09:25:30:763       776        f7c          PT             + Impersonate flags = 0

    2016-06-28          09:25:30:763       776        f7c          PT             + Possible authorization schemes used =

    2016-06-28          09:25:30:763       776        f7c          PT           WARNING: SyncUpdates failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200

    2016-06-28          09:25:30:763       776        f7c          PT           WARNING: PTError: 0x80072ee2

    2016-06-28          09:25:30:763       776        f7c          PT           WARNING: SyncUpdates_WithRecovery failed.: 0x80072ee2

    2016-06-28          09:25:30:763       776        f7c          PT           WARNING: Sync of Updates: 0x80072ee2

    2016-06-28          09:25:30:763       776        f7c          PT           WARNING: SyncServerUpdatesInternal failed: 0x80072ee2

    2016-06-28          09:25:30:763       776        f7c          Agent      * WARNING: Failed to synchronize, error = 0x80072EE2

    2016-06-28          09:25:30:763       776        f7c          Agent      * WARNING: Exit code = 0x80072EE2

    2016-06-28          09:25:30:763       776        f7c          Agent    *********

    2016-06-28          09:25:30:763       776        f7c          Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]

    2016-06-28          09:25:30:763       776        f7c          Agent    *************

    2016-06-28          09:25:30:763       776        f7c          Agent    WARNING: WU client failed Searching for update with error 0x80072ee2

    2016-06-28          09:25:30:763       776        638         AU          >>##  RESUMED  ## AU: Search for updates [CallId = {6124884D-C9D2-4A79-B2DC-9C4414F5AF6D}]

    2016-06-28          09:25:30:763       776        638         AU            # WARNING: Search callback failed, result = 0x80072EE2

    2016-06-28          09:25:30:763       776        638         AU            # WARNING: Failed to find updates with error code 80072EE2

    CBS.log

    2016-06-28 09:24:30, Info                  CBS    Ending TrustedInstaller initialization.

    2016-06-28 09:24:30, Info                  CBS    Starting the TrustedInstaller main loop.

    2016-06-28 09:24:30, Info                  CBS    TrustedInstaller service starts successfully.

    2016-06-28 09:24:30, Info                  CBS    SQM: Initializing online with Windows opt-in: False

    2016-06-28 09:24:30, Info                  CBS    SQM: Cleaning up report files older than 10 days.

    2016-06-28 09:24:30, Info                  CBS    SQM: Requesting upload of all unsent reports.

    2016-06-28 09:24:30, Info                  CBS    SQM: Failed to start upload with file pattern: C:\windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]

    2016-06-28 09:24:30, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]

    2016-06-28 09:24:30, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\windows\servicing\sqm\*_all.sqm, flags: 0x6

    2016-06-28 09:24:30, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]

    2016-06-28 09:24:30, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.

    2016-06-28 09:24:30, Info                  CBS    NonStart: Checking to ensure startup processing was not required.

    2016-06-28 09:24:30, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xd0f880

    2016-06-28 09:24:30, Info                  CSI    00000005 Creating NT transaction (seq 1), objectname [6]"(null)"

    2016-06-28 09:24:30, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1f0

    2016-06-28 09:24:30, Info                  CSI    00000007@2016/6/28:13:24:30.969 CSI perf trace:

    CSIPERF:TXCOMMIT;535

    2016-06-28 09:24:30, Info                  CBS    NonStart: Success, startup processing not required as expected.

    2016-06-28 09:24:30, Info                  CBS    Startup processing thread terminated normally

    2016-06-28 09:24:30, Info                  CSI    00000008 CSI Store 3718304 (0x000000000038bca0) initialized

    2016-06-28 09:24:30, Info                  CBS    Session: 30527808_1731129447 initialized by client WindowsUpdateAgent.

    2016-06-28 09:24:30, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2016-06-28 09:24:30, Info                  CBS    Session: 30527808_1731129448 initialized by client WindowsUpdateAgent.

    2016-06-28 09:24:30, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2016-06-28 09:24:31, Info                  CBS    Session: 30527808_1732065411 initialized by client WindowsUpdateAgent.

    2016-06-28 09:24:31, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2016-06-28 09:24:31, Info                  CBS    Session: 30527808_1732065412 initialized by client WindowsUpdateAgent.



    Nisajudeen

    Wednesday, June 29, 2016 9:01 AM

Answers