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Can't watch youtube videos RRS feed

  • General discussion

  • I was having problem with watching videos with my windows video player but microsoft technical person assisted to get it done yesterday. I was very happy for the great work done! This morning, i was trying to watch videos on youtube but it would not show. i can hear the sound but the screen is just blank.

    What is the problem and what can i do?
    Please help!!!

    Thursday, February 5, 2015 10:39 AM

All replies

  • Hi Samnija,

    What browser are you using ? Did the video play well before ?Have you made any modifications to the machine recently ?

    First of all ,please ensure you have got the latest flash player .This link may be useful.
    http://helpx.adobe.com/flash-player.html

    If the video played well before and you are using the Internet Explorer ,please take the following steps to have a check .
     1.Clear the temporarily files cache to have a check .
     Tools(Right up corner)\Safety\Delete Browsing History

    2.To verify whether it is caused by add-ons ,we can open the Internet Explorer 11 without add-ons to have a check .
    To open the Internet Explorer 11 without add-ons :run “iexplore.exe -extoff”.
    If it is caused by the add-ons ,we can enable the add-ons one by one to capture the culprit.

    3.If the issue persists ,reset the Internet Explorer  to have a check if it is possible. Resetting the IE ,you will get an original setting of the Internet Explorer .

    I also suggest you contact YouTube, they may have some good ideas about this.

    http://www.youtube.com/yt/creators/support.html

    NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

    Best regards




    Friday, February 6, 2015 5:35 AM