Can't watch youtube videos RRS feed

  • General discussion

  • I was having problem with watching videos with my windows video player but microsoft technical person assisted to get it done yesterday. I was very happy for the great work done! This morning, i was trying to watch videos on youtube but it would not show. i can hear the sound but the screen is just blank.

    What is the problem and what can i do?
    Please help!!!

    Thursday, February 5, 2015 10:39 AM

All replies

  • Hi Samnija,

    What browser are you using ? Did the video play well before ?Have you made any modifications to the machine recently ?

    First of all ,please ensure you have got the latest flash player .This link may be useful.

    If the video played well before and you are using the Internet Explorer ,please take the following steps to have a check .
     1.Clear the temporarily files cache to have a check .
     Tools(Right up corner)\Safety\Delete Browsing History

    2.To verify whether it is caused by add-ons ,we can open the Internet Explorer 11 without add-ons to have a check .
    To open the Internet Explorer 11 without add-ons :run “iexplore.exe -extoff”.
    If it is caused by the add-ons ,we can enable the add-ons one by one to capture the culprit.

    3.If the issue persists ,reset the Internet Explorer  to have a check if it is possible. Resetting the IE ,you will get an original setting of the Internet Explorer .

    I also suggest you contact YouTube, they may have some good ideas about this.


    NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

    Best regards

    Friday, February 6, 2015 5:35 AM