none
Internet Explorer stopped working / different DLLs RRS feed

  • Question

  • Hello!

    Some of our users experience Internet Explorer (11 / Windows 7 Corporate) to crash ("Internet Explorer stopped working").
    I've checked the event viewer logs and different DLLs / add-ons caused IE to stop working, e.g.:
    - Adobe PDF
    - Dragon Naturallyspeaking

    I don't think that several third party add-ons are faulty at the same time, my feeling tells me that there must be another cause that is connect to Internet Explorer / windows.

    Can you give me a hint what to check next?

    Thank you!

    Best regards
    Angelo

    Wednesday, November 16, 2016 10:21 AM

All replies

  • I might suggest to obtain a user-mode dump of the crash, preferably from more that one computer experiencing the issue, which has the potential to pinpoint the cause.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as iedump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00


    After Internet Explorer (iexplore.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or similar site?

    Here's a couple of links on using OneDrive (SkyDrive):

    http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    More info on collecting user-mode dumps:

    http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

    To stop the creation of the user mode dump files run the following registry file:

    Windows Registry Editor Version 5.00

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]

    You can delete the C:\CrashDumps folder anytime.

    Wednesday, November 16, 2016 7:22 PM
  • Hi,

    Please refer to the article and check if it helps.

    Internet Explorer has stopped working, freezes, crashes, hangs in Windows 10/8/7

    http://www.thewindowsclub.com/internet-explorer-freezes-crashes-hangs

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    For more about IE, you could also check this article.

    Internet Explorer help

    https://support.microsoft.com/en-us/products/internet-explorer

    If the problem still persists, I’m afraid there is something wrong with IE, you may need to repair or reinstall it.

    How to repair or reinstall Internet Explorer in Windows

    https://support.microsoft.com/en-us/kb/318378

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, November 17, 2016 8:08 AM
    Moderator