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Excel crashes on user when trying to insert a hyperlink RRS feed

  • Question

  • I am posting this new because I have searched numerous forums and either the problem is different or unanswered.

    I have multiple machines running Windows 7 Pro and Office 2010.

    One single user has an issue where if he is in excel and goes to insert a hyperlink (either by right click or the ribbons,) he can get to the drop down select but as soon as he chooses any item from the list including just going up the directory his out look crashes.

    So he is unable to create hyperlinks unless he knows the full path and then he can type or paste it in and it's fine. However, there has to be a solution to this?

    I have tried safe load of Excel (doesn't make a difference.)

    Problem signature:

      Problem Event Name:                        APPCRASH

      Application Name:                             EXCEL.EXE

      Application Version:                           14.0.6126.5003

      Application Timestamp:                     505b0834

      Fault Module Name:                          mso.dll

      Fault Module Version:                        14.0.6129.5000

      Fault Module Timestamp:                  5082efbe

      Exception Code:                                  c000001d

      Exception Offset:                                004a0062

      OS Version:                                          6.1.7601.2.1.0.256.48

      Locale ID:                                             1033

    Any help would be greatly appreciated!

    Charlie

    Additional information about the problem:

      LCID:                                                     1033

      skulcid:                                                 1033

    Monday, March 4, 2013 1:27 PM

Answers

  • The faulty module is the main Office component mso.dll, so though the issue occurs on Excel, I'd suggest repair Office the fix the issue


    Best regards,

    Daisy Cao
    Forum Support
    -----------------------------------------------------------------------------------------
    Please take a moment to "Mark As Answer" if they help.

    • Marked as answer by Daisy Cao Monday, May 20, 2013 5:47 AM
    Tuesday, May 14, 2013 3:42 AM

All replies

  • Update: Sometimes his hyperlinking is fine and problem free, he just was able to insert one fine. However in most instances when he clicks the drop down it takes a while to load and then upon selection crashes.


    In the original question I meant to say Excel 2010 crashes not Outlook!
    • Edited by CLATX Monday, March 4, 2013 2:56 PM Update
    Monday, March 4, 2013 1:35 PM
  • The faulty module is the main Office component mso.dll, so though the issue occurs on Excel, I'd suggest repair Office the fix the issue


    Best regards,

    Daisy Cao
    Forum Support
    -----------------------------------------------------------------------------------------
    Please take a moment to "Mark As Answer" if they help.

    • Marked as answer by Daisy Cao Monday, May 20, 2013 5:47 AM
    Tuesday, May 14, 2013 3:42 AM