locked
SFB RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Microsoft support team, i am tried and follow all answers below, but not yet fix my skype for business, i used Get-CsManagementStoreReplicationStatus and see Front End Server and Edge Server update false, so it cause my SFB error or not? and i check the SQL of my skype not running too, so how can i fix it. Thanks for your answer!

    • Edited by Peang Suy Friday, September 23, 2016 7:29 AM
    Thursday, September 8, 2016 2:26 AM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote

    Each user is assigned to a routing group. The ID of the user is stored on the AD an will be checked with your SFB Database.

    If you restore your VM image and this ID is changed, the user lost all his settings and it could happened that the user will see all contacts as offline. You can check this with two users. Remove them from the pool and assign the users again.

    regards Holger Technical Specialist UC

    • Proposed as answer by Alice-Wang Friday, September 9, 2016 7:02 AM
    • Marked as answer by Alice-Wang Friday, September 16, 2016 10:03 AM
    Thursday, September 8, 2016 5:53 AM
  • Question
    Sign in to vote
    1
    Sign in to vote
    Are all of your services restarted, are the SQL instances running?  Can users IM eachother?  Can they see their contact lists?  It sounds like your back end databases might not be fully started or may have been corrupted and may need to be restored from your exported config.  If you're not backing up via PowerShell, you'll want to schedule a nightly task that at a minimum runs export-csconfiguration and export-csuserdata somewhere.

    Please remember, if you see a post that helped you please click "Vote" on the left side of the response, and if it answered your question please click "Mark As Answer". SWC Unified Communications This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, SWC, their employees, or other MVPs.

    • Proposed as answer by Alice-Wang Friday, September 9, 2016 7:02 AM
    • Marked as answer by Alice-Wang Friday, September 16, 2016 10:03 AM
    Thursday, September 8, 2016 4:05 PM
  • Question
    Sign in to vote
    1
    Sign in to vote

    Hi Peang Suy,

    Welcome to post in our forum.

    Agree with others.

    As a supplement, after you run the command line export-csconfiguration and export-csuserdata, please try to run the command Get-CsManagementStoreReplicationStatus check if the CMS with the latest update and test again.

    Please make sure your SQL instance is running without any problem.

    After this, if the issue persists, you could also try to also set the Lync client policy parameter "AddressBookAvailability" to the value of WebSearchOnly, then Lync client will search the address book from BE database directly.

    Moreover, make sure your SFB server and client with the latest update

    Hope this helpful to you.

    Alice Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, September 12, 2016 9:54 AM
    • Marked as answer by Alice-Wang Friday, September 16, 2016 10:03 AM
    Friday, September 9, 2016 7:28 AM

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote

    Each user is assigned to a routing group. The ID of the user is stored on the AD an will be checked with your SFB Database.

    If you restore your VM image and this ID is changed, the user lost all his settings and it could happened that the user will see all contacts as offline. You can check this with two users. Remove them from the pool and assign the users again.

    regards Holger Technical Specialist UC

    • Proposed as answer by Alice-Wang Friday, September 9, 2016 7:02 AM
    • Marked as answer by Alice-Wang Friday, September 16, 2016 10:03 AM
    Thursday, September 8, 2016 5:53 AM
  • Question
    Sign in to vote
    1
    Sign in to vote
    Are all of your services restarted, are the SQL instances running?  Can users IM eachother?  Can they see their contact lists?  It sounds like your back end databases might not be fully started or may have been corrupted and may need to be restored from your exported config.  If you're not backing up via PowerShell, you'll want to schedule a nightly task that at a minimum runs export-csconfiguration and export-csuserdata somewhere.

    Please remember, if you see a post that helped you please click "Vote" on the left side of the response, and if it answered your question please click "Mark As Answer". SWC Unified Communications This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, SWC, their employees, or other MVPs.

    • Proposed as answer by Alice-Wang Friday, September 9, 2016 7:02 AM
    • Marked as answer by Alice-Wang Friday, September 16, 2016 10:03 AM
    Thursday, September 8, 2016 4:05 PM
  • Question
    Sign in to vote
    1
    Sign in to vote

    Hi Peang Suy,

    Welcome to post in our forum.

    Agree with others.

    As a supplement, after you run the command line export-csconfiguration and export-csuserdata, please try to run the command Get-CsManagementStoreReplicationStatus check if the CMS with the latest update and test again.

    Please make sure your SQL instance is running without any problem.

    After this, if the issue persists, you could also try to also set the Lync client policy parameter "AddressBookAvailability" to the value of WebSearchOnly, then Lync client will search the address book from BE database directly.

    Moreover, make sure your SFB server and client with the latest update

    Hope this helpful to you.

    Alice Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, September 12, 2016 9:54 AM
    • Marked as answer by Alice-Wang Friday, September 16, 2016 10:03 AM
    Friday, September 9, 2016 7:28 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thank so much Alice Wang

    Monday, September 12, 2016 2:31 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Peang Suy,

    You are welcome.

    I am glad to help you.

    If the answer is helpful to you, please mark it as an answer in order to help others with similar issue.

    Alice Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, September 13, 2016 1:13 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi , i and my team tried to remove user from pool and agsign the users again but it still the problem,so did you have other solution?

    Thanks!


    • Edited by Peang Suy Thursday, September 22, 2016 7:44 AM
    Thursday, September 22, 2016 7:37 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,i have one more issue external access server,sometime can access,sometime can not access
    ,do you have any solutions, please

    • Edited by Peang Suy Thursday, September 22, 2016 8:25 AM
    Thursday, September 22, 2016 8:24 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Best way to find out wagt the problem is.

    If the connection is not possible. Activate the trace on the client and on the access edge server to troubleshoot this problem. Maybe it is only a network problem?

    regards Holger Technical Specialist UC

    Thursday, September 22, 2016 8:39 AM