I have a Compaq Presario Notebook PC with Vista Home Edition. Every time I have tried to load a CD or DVD on my internal CD drive I receive this message:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Thinking that maybe it was my internal drive, I decided to try the brand new Toshiba external CD/DVD RW Drive that says it is compatible with Windows Vista and Windows XP that uses the USB and I receive the SAME error message?
I went to Microsoft help online and tried the "FIX" and neither the internal or the external portable work, I continue to get the same error message?
