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Code 19 message CD/DVD Drive RRS feed

  • Question

  • I have a Compaq Presario Notebook PC with Vista Home Edition.
    Every time I have tried to load a CD or DVD on my internal CD drive I receive this message:


    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    Thinking that maybe it was my internal drive, I decided to try the brand new Toshiba external CD/DVD RW Drive that says it is compatible with Windows Vista and Windows XP that uses the USB and I receive the SAME error message?

    I went to Microsoft help online and tried the "FIX" and neither the internal or the external portable work, I continue to get the same error message?

    I am so fed up and would appreciate any feedback.

    Aimee
    Saturday, January 16, 2010 6:31 AM