locked
Hyper-v freeze but vms working fine RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I’m facing small issue with few of our Hyperv-2012, 

     

    It’s getting freeze after running for continuous 12-24 hours, we can’t ping neither console its full black screen, but VM hosted on it is working fine, we can ping and RDP into it,

     

    Appreciate if some can help

    Sunday, December 3, 2017 4:50 PM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote

    Hi Kareem Zeini,

    Is the hyper V hosts' whole system frozen or just the Hyper V management console frozen?

    1. If the hyper V management console frozen, I would suggest check if the VMMS service in "Service" is running, if not, start the service; if yes, restart the services:

    2. If the Whole system if frozen, please try restart the Hyper V host, check if it could work;

    3. Check if there's any third-party software running on the Hyper V host, if yes, please turn them off and monitor the situation;

    4. Check if the Hyper V host is up to date, if not, please patch the Hyper V host with latest windows update;

    5. If the above still not work, please check the Hyper V event log and system log in Event Viewer, check if there's any related error.

    Best Regards,

    Anne

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Taha Jee.Mimsoft Monday, December 4, 2017 8:17 AM
    • Marked as answer by Kareem Zeini Monday, December 4, 2017 10:45 AM
    Monday, December 4, 2017 7:16 AM

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote

    Hi Kareem Zeini,

    Is the hyper V hosts' whole system frozen or just the Hyper V management console frozen?

    1. If the hyper V management console frozen, I would suggest check if the VMMS service in "Service" is running, if not, start the service; if yes, restart the services:

    2. If the Whole system if frozen, please try restart the Hyper V host, check if it could work;

    3. Check if there's any third-party software running on the Hyper V host, if yes, please turn them off and monitor the situation;

    4. Check if the Hyper V host is up to date, if not, please patch the Hyper V host with latest windows update;

    5. If the above still not work, please check the Hyper V event log and system log in Event Viewer, check if there's any related error.

    Best Regards,

    Anne

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Taha Jee.Mimsoft Monday, December 4, 2017 8:17 AM
    • Marked as answer by Kareem Zeini Monday, December 4, 2017 10:45 AM
    Monday, December 4, 2017 7:16 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Anne

    tryied al but still facing the issue 

    event viwer no error found.

    Monday, December 4, 2017 8:48 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Kareem,

    Have you be able to solve this problem?

    I am having the exact same issue.

    Kind Regards,

    Warren

    Let me briefly elaborate on my issue.

    I have had a stable Environment running until about 3 weeks ago.

    Four Servers all did the same thing. The HOST (Physical Server) "Locks UP", "Hangs" or "Freezes" after a period of running for a few hours. You cannot RDP into the HOST Server, you cannot access the HOST Server from the Server Console itself and we have even tried via the ILO. The HOST just does not respond. However...the Virtual Machines running on those now FROZEN HOSTS are running fine. No Issues there.

    If I Shut Down the host by FORCED RESTART using the Power Button on the HOST SERVER itself and the HOST Server boots up then I can access the HOST Server...No Problem. However....leave it for an hour or two and then come back and you will find the HOST FROZEN and unresponsive to any Keyboard Input. NO RDP and NO ILO access at the Console Screen either.

    Any similar issues????

    Any possible resolutions???


    • Edited by Warren Nupen Wednesday, December 20, 2017 12:43 PM
    Wednesday, December 20, 2017 12:23 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Did anybody solved this ??? i am having same issue from long time but its not after few hours but after few weeks or days, all the VMS are working great but i cant access the host server, no display, no keyboard mouse response and cant access it via network. fede up now even i keep it updated and no external software installed. i just use NAKIVO to make backups from remote system. 

    any solution please help 

    Monday, August 3, 2020 8:34 PM