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The Video Memory Manager has encountered a fatal error..... RRS feed

  • Question

  • I'm getting this blue screen of death occasion. It's always after closing out a game. I've had it happen with The Sims 2 and Fate. It always happens when I'm shutting down a program, and most often after a few hours of playtime. My computer was bought about a week ago. Here are my specs:

     

    HP Pavilion Elite M9150f

    Vista Home Premium

    Intel Core 2 Quad Q6600

    2.40 GHz processor speed

    1066 MHz BUS speed

    8MB Level 2 Cache

    720GB hard drive

    3 GB RAM (667MHz DDR2 SDRAM PC2-5300)

    NVIDIA GeForce 8500 GT (1535MB video memory, partially shared)

     

    I came across this:

     

    http://support.microsoft.com/kb/940105

     

    Does this HotFix fix my issue?

    Monday, March 3, 2008 6:16 PM

Answers

  • Hello,

     

    Please understand that to troubleshoot the blue screen issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS).

     

    To obtain the phone numbers for specific technology request, please refer to the website listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS  

     

    If you are outside the US,  please refer to http://support.microsoft.com for regional support phone numbers.

     

    Your understanding is greatly appreciated!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Wednesday, March 5, 2008 6:13 AM