Exchange 2003 SMTP messages not goingout RRS feed

  • Question

  • A Few days ago my Exchange 2003 Server stopped sending external email.  Internal works fine.  External mail stays in he SMTP que.  I have verified my smart host setting and set them up in Outlook and they work great.  I have recreate the SMTP virtual server and restarted the server and services many times.  Not sure where to go from here. Looking at the event viewer application log, I'm not seeing anything related to this and the exchange events I see are info, like starting and stopping.  These are caused from restarting services.

    David Dobson

    Thursday, December 26, 2013 1:14 PM


All replies

  • Hi,

    Please post the exct error messages which you are getting in.

    And also check in https://testconnectivity.microsoft.com/  to check for your domain,



    Thanks Muthu

    Thursday, December 26, 2013 2:07 PM
  • The are no errors. The messages say in the SMTP que. I will get an email that is was delayed and after 24 hours an email that exchange stopped trying.

    David Dobson

    Thursday, December 26, 2013 6:50 PM
  • Hi,

    Are there any error codes showing in the queue viewer on the queue?

    In addition, I recommend you use SMTP protocol logs to troubleshoot the issue:



    Niko Cheng
    TechNet Community Support

    Friday, December 27, 2013 8:01 AM
  • when I go to the new link I get


    Something went wrong and we can't sign you in right now. Please try again later.

    My email goes to the que and sits there until they time out, I don't see anything in the event viewer.  I'm looking in the application log.

    Can the Que be damaged?

    David Dobson

    Monday, December 30, 2013 7:42 PM
  • Hi,

    I recommend you check the size of the database, that may cause the issue.

    Here is a similar thread for your reference:


    Hope this helps!


    Niko Cheng
    TechNet Community Support

    Thursday, January 2, 2014 9:04 AM
  • My files are 6GB and 2GB.

    01/01/2014  10:24 PM    <DIR>          ..
    01/02/2014  03:17 AM             8,192 E00.chk
    01/01/2014  10:23 PM         5,242,880 E00.log
    01/01/2014  06:05 PM         5,242,880 E0013C6C.log
    01/01/2014  07:19 PM         5,242,880 E0013C6D.log
    01/01/2014  10:19 PM         5,242,880 E0013C6E.log
    01/02/2014  01:52 AM         4,194,304 E00tmp.log
    12/30/2013  03:02 PM     6,487,351,296 priv1.edb
    12/30/2013  03:02 PM     2,380,275,712 priv1.stm
    12/30/2013  03:02 PM       151,003,136 pub1.edb
    12/30/2013  03:02 PM         6,299,648 pub1.stm
    12/30/2013  03:02 PM         5,242,880 res1.log
    12/30/2013  03:02 PM         5,242,880 res2.log
    12/30/2013  03:02 PM         1,056,768 tmp.edb

    David Dobson

    Thursday, January 2, 2014 10:43 AM
  • Use the Exchange System Manager and have a look at the "Queues" beneath your server. If you have outbound messages waiting there should be delivery queue for each destination domain -- if you use your ISP as a smart host there should be one delivery queue for that server.

    Select a queue that has messages in it. What's the state of the queue? Is it "Ready", "Active", or "Retry"? While the queue is select look at the bottom right-hand corner of the window. Is there an reason for the queue being in the current state displayed there? If so, what is it?

    Have you tried a simple "telnet <server> 25", where "<server>" is the name or IP address of another SMTP server on the Internet? Does that show you a "220" SMTP banner?

    --- Rich Matheisen MCSE&I, Exchange MVP

    Friday, January 3, 2014 2:40 AM