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DPM 2012 Tape restore fails An unexpected error occurred while the job was running. (ID: 104) RRS feed

  • Question

  • We are trying to restore large amounts of data from tape backups, to the local DPM server.
    The first one I tried (about 100GB) was fine, but this second one (around 1TB worth) is failing.

    Here is the event log:

    The recovery jobs for E:\ that started at Monday, 15 July 2013 10:56:11 a.m., with the destination of ds-backup3.ournetwork.com, have completed. Most or all jobs failed to recover the requested data. (ID: 3111)
    An unexpected error occurred while the job was running. (ID: 104)

    Doesn't really tell me much!! :(


    • Edited by dan_nz Sunday, July 14, 2013 11:33 PM
    Sunday, July 14, 2013 11:12 PM

Answers

  • Hi,

    a couple of things to try, it could be a bad tape.

    A) Verify the tape by running the power shell command Test-DPMTapeData

    How to Verify Data on Tape
    http://technet.microsoft.com/en-us/library/ff399285.aspx

    B) Pick a different recovery point and see if that restores or also fails. You can choose one on the same tape and one on a different tape. 

    C) Instead of recovering from the recovery tab, right-click the tape in the library and "view tape details", click on the dataset representing the data you need to recover, then click on the Copy button. That will copy that dataset to a location of your choice. See if that restores correctly.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.


    Tuesday, July 16, 2013 3:22 AM
    Moderator

All replies

  • Hi,

    Can you supply the failed job details from the Jobs section, it should contain an error code.  Look to see if dpmra is crashing. 


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Monday, July 15, 2013 1:02 PM
    Moderator
  • An unexpected error occurred while the job was running (ID 104 Details: The parameter is incorrect (0x80070057))
    Tuesday, July 16, 2013 2:34 AM
  • Hi,

    a couple of things to try, it could be a bad tape.

    A) Verify the tape by running the power shell command Test-DPMTapeData

    How to Verify Data on Tape
    http://technet.microsoft.com/en-us/library/ff399285.aspx

    B) Pick a different recovery point and see if that restores or also fails. You can choose one on the same tape and one on a different tape. 

    C) Instead of recovering from the recovery tab, right-click the tape in the library and "view tape details", click on the dataset representing the data you need to recover, then click on the Copy button. That will copy that dataset to a location of your choice. See if that restores correctly.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.


    Tuesday, July 16, 2013 3:22 AM
    Moderator