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Presence unknown even if external communication is enabled RRS feed

  • Question

  • Hi,

    I've 2 skype for business networks (both in the cloud/ Office365) with external communication enabled. When I am logged in as a user from the network1 and I search for a user from the network2, I see his/her name but the status is "Presence unknown". However, when I start the conversation, the status is updated. Any hints of how to make the presence available during the search ?

    Friday, July 8, 2016 10:20 AM

Answers

  • Hi Maciej, 

    This is how the behavior is as the next domain contact is treated as a federated user and the presence will get updated only if you have it in your contact list or when you start typing  from the chat window.  Solution would be to add the  person to your contact.


    Linus || Please mark posts as answers/helpful if it answers your question.

    Friday, July 8, 2016 10:39 AM
  • Yes absolutely Correct. 


    Linus || Please mark posts as answers/helpful if it answers your question.

    • Proposed as answer by Alice-Wang Monday, July 11, 2016 6:24 AM
    • Marked as answer by Niko.Cheng Tuesday, July 26, 2016 1:37 AM
    Friday, July 8, 2016 11:27 AM

All replies

  • Hi Maciej, 

    This is how the behavior is as the next domain contact is treated as a federated user and the presence will get updated only if you have it in your contact list or when you start typing  from the chat window.  Solution would be to add the  person to your contact.


    Linus || Please mark posts as answers/helpful if it answers your question.

    Friday, July 8, 2016 10:39 AM
  • Thanks for the answer.

    And I guess the same behaviour applies for the on-premise configuration ?

    Friday, July 8, 2016 11:19 AM
  • Yes absolutely Correct. 


    Linus || Please mark posts as answers/helpful if it answers your question.

    • Proposed as answer by Alice-Wang Monday, July 11, 2016 6:24 AM
    • Marked as answer by Niko.Cheng Tuesday, July 26, 2016 1:37 AM
    Friday, July 8, 2016 11:27 AM