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Undeliverable message received from disconnected mailbox when sending calendar requests to a different active recipient RRS feed

  • Question

  • When sending an email to one recipient I get the following message from a recipient with a disconnected mailbox:

    Delivery has failed to these recipients or distribution lists:

     

    Becky Wicks The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

     

      _____  

    Sent by Microsoft Exchange Server 2007

     

    Diagnostic information for administrators:

     

    Generating server: ENHANCESERVER.enhancemedia.local

     

    IMCEAEX-_O=FIRST+20ORGANIZATION_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=Becky+2Ewicks@enhancemedia.local #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

     

    Original message headers:

     

    Received: from ENHANCESERVER.enhancemedia.local ([fe80::3469:71ff:3732:f8b2])  by ENHANCESERVER.enhancemedia.local ([fe80::3469:71ff:3732:f8b2%10]) with  mapi; Mon, 30 Jul 2012 15:12:06 +0100 Content-Type: application/ms-tnef; name="winmail.dat" Content-Transfer-Encoding: binary From: Kelly Newell <kelly.newell@enhancemedia.co.uk> To: Becky Wicks             <IMCEAEX-_O=FIRST+20ORGANIZATION_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=Becky+2Ewicks@enhancemedia.local> Date: Mon, 30 Jul 2012 15:12:05 +0100 Subject: Final Interview with Joanne Clarke Thread-Topic: Final Interview with Joanne Clarke Thread-Index: Ac1uXUs1B83BxvBUTciK/vvyOGonXAAAAACw Message-ID: <CBB33190F319574FA985FF2F662BBA2301ADBC84B834@ENHANCESERVER.enhancemedia.local> Accept-Language: en-US, en-GB Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: <CBB33190F319574FA985FF2F662BBA2301ADBC84B834@ENHANCESERVER.enhancemedia.local> acceptlanguage: en-US, en-GB MIME-Version: 1.0

    I have checked the permissions and there is nothing in the intended recipients set up that forwards to her mailbox, any ideas on how I can prevent this from happening as messages go out externally as well as internally?

    Many thanks

    Kelly


    Kelly Newell

    Monday, July 30, 2012 4:03 PM

All replies

  • Hi Kelly,

    The disconnected mailbox might be still at forward email list of the mailbox.


    Regards from www.windowsadmin.info | www.blog.windowsadmin.info


    Monday, July 30, 2012 4:19 PM
  • Are you sure that one recipient doesnt have this user listed as a delegate in outlook?

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    Monday, July 30, 2012 4:22 PM
  • You can use ADSIedit tool to check delegate and forward setting on the problem user.

    If you have not removed the delegate setting, when you send the meeting request, it also will forward to the disconnected mailbox.

    Thanks,

    Evan


    Evan Liu

    TechNet Community Support

    Tuesday, July 31, 2012 10:27 AM
    Moderator
  • I Have checked both on the server and on the users pc and there are no delegates, any other ideas would be gratefully received.

    Kind Regards

    Kelly


    Kelly Newell

    Tuesday, July 31, 2012 10:36 AM
  • On the users outlook save all his outlook rules, close outlook and run outlook /cleanrules than test sending again.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    Tuesday, July 31, 2012 2:10 PM
  • Any updates on this?

    If you still have issue on that user, please use ldap to export the configuration on that user, then we can know more information about the problem user.

    Thanks,

    Evan



    Evan Liu

    TechNet Community Support


    Monday, August 6, 2012 10:04 AM
    Moderator
  • Hi Evan,

    I tried the above and it worked for a couple of test calendar invites but is now happening again, the user in question has been deleted so I am unsure as to how to get the configuration information you require?

    Regards

    Kelly


    Kelly Newell

    Thursday, August 9, 2012 8:04 AM
  • What did you do exactly ran outlook /cleanrules on the existing user you're sending the invite to right?

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    Thursday, August 9, 2012 7:18 PM
  • Yes and it worked for a couple of days then the bounce messages came back again, she does have access on mobile and also on an additional laptop, so should I run on the laptop as well? would the rules be on the mobile as well? and therefore there is a sync issue?

    Advice would be greatly appreciated.

    Thanks again

    Kelly


    Kelly Newell

    Thursday, August 23, 2012 9:11 AM
  • Hi Evan,I'm not sure what Idap is? please can you advise?

    Thanks

    Kelly


    Kelly Newell

    Thursday, August 23, 2012 9:12 AM